XDT Market Supervisor
About The Position
The XDT Market Supervisor leads a market-based team and oversees delivery operations to ensure customers receive effective, high-quality service. The role manages the productivity and performance of Lowe’s associates, supports inventory flow and warehouse operations, and works to improve supply-chain efficiency and customer delivery experiences. The supervisor manages, coaches, and trains Cross-Dock Terminal (XDT) associates; coordinates daily schedules and tasks; addresses customer escalations and same-day delivery issues; and works with third-party delivery and logistics providers, Lowe’s Supply Chain teams, distribution nodes, and store operations. The role also uses the Warehouse Management System (WMS) for inventory reconciliation and audits, analyzes performance and call metrics, identifies trends, and recommends process improvements.
Requirements
- Five years of supply chain leadership experience.
- High school diploma or GED.
Nice To Haves
- Two years of supply chain leadership experience.
- Bachelor’s degree in Operations, Supply Chain, or a related field.
Responsibilities
- Manage a market-based team, oversee delivery operations and performance management, and analyze call metrics to identify process improvements.
- Interview, hire, and train associates on Home Delivery processes and systems.
- Motivate and manage associates, and create and promote daily schedules.
- Communicate with customers about escalated issues, lead problem-solving efforts, and improve customer delivery experiences.
- Audit the business, identify trends, solve problems, and collaborate with third-party delivery providers to support high-quality experiences.
- Use the Warehouse Management System (WMS) for inventory reconciliation and audits.
- Lead and influence others to deliver business results using knowledge of Home Delivery Operations and Call Center processes.
- Work with third-party logistics providers, Lowe’s Supply Chain teams, distribution nodes, and store operations to support operational excellence.
- Communicate delivery successes, opportunities, and recommended solutions regularly.
- Maintain dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to in-home customer deliveries.
- Support associate engagement, inventory management, and warehouse operations.
Benefits
- Bonus opportunities.
- Paid time off for vacations, holidays, and sick time.
- Medical, dental, and vision insurance.
- Career development and leadership growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
