XDT Market Supervisor

Lowe's Home Centers•Linton Hall, VA

About The Position

The XDT Market Supervisor leads a market-based team of Lowe's associates responsible for home delivery operations. The role oversees team productivity, delivery performance, inventory flow, schedules, and daily tasks, while coaching and training associates and supporting a positive team environment. The supervisor works to ensure customers receive exceptional delivery service, resolves escalated and same-day delivery issues, and identifies opportunities to improve operational processes and customer experiences. The position collaborates with third-party logistics providers, Lowe's Supply Chain teams, distribution nodes, store operations, and warehouse associates. It uses a Warehouse Management System (WMS) for inventory reconciliation and audits and maintains communication with vendor partners to resolve claims and complaints related to in-home delivery. The role also involves auditing business operations, analyzing call metrics, communicating successes and opportunities, and leading problem-solving and change efforts.

Requirements

Five years of supply chain leadership experience.
High school diploma or GED.

Nice To Haves

Two years of supply chain leadership experience (as stated under Preferred Qualifications).
Bachelor's degree in Operations, Supply Chain, or a related field.

Responsibilities

Manage a market-based team, overseeing delivery operations, performance management, and call-metric analysis for process improvement.
Interview, hire, and train associates on Home Delivery processes and systems.
Motivate and manage associates daily, creating and promoting daily schedules.
Communicate with customers about escalated issues, lead problem-solving efforts, and improve delivery experiences.
Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers.
Use the Warehouse Management System (WMS) for inventory reconciliation and audits.
Lead and influence others to deliver business results using knowledge of Home Delivery Operations and Call Center processes.
Work with third-party logistics providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
Communicate delivery successes, opportunities, and recommended solutions regularly.
Maintain dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to in-home customer deliveries.
Engage with the warehouse and support associate engagement, inventory management, and warehouse operations.

Benefits

Paid time off, including vacation, holidays, and sick time; volunteer time is also listed among benefits.
Medical, dental, and vision insurance.
Life and disability insurance.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including work/life services and no-cost counseling.
Education support, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe's Associate Discount and a broad discount platform.
Potential annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards, based on eligibility.
Learning and development opportunities.