Maintenance Supervisor - Market Rate

NRP Group•White Oak, MD

10d•Onsite

About The Position

The Maintenance Supervisor is responsible for the physical aspects of the Logic apartment community in Silver Spring, Maryland. Under the direction of the Community Manager, this role coordinates and performs maintenance and repair services, maintains curb appeal and apartment-home quality, responds to service requests, and follows safety policies. The position also supervises maintenance employees, coordinates contracted services, and supports resident and property needs, including after-hours emergencies.

Requirements

High school diploma or equivalent.
CFC Universal Certification.
Sufficient knowledge to thoroughly complete maintenance assessments to the standard of a Maintenance Supervisor.
At least 5 years of experience in maintenance and repair for apartment communities.
Strong computer skills and proficiency in Microsoft Office.
Reliable transportation for essential job functions.

Nice To Haves

Experience with Yardi is preferred.

Responsibilities

Direct and oversee all aspects of community maintenance.
Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services.
Maintain accurate records required by NRP policies.
Walk the property daily to maintain curb appeal and monitor safety issues.
Schedule and coordinate apartment turns, including resident move-outs and renovations.
Follow expense guidelines, monitor operating expenses, and recommend cost-saving strategies.
Manage inventory and storage, purchase maintenance materials, and keep an accurate supply log.
Advise the Community Manager on capital improvements and maintenance needs for the annual budget.
Coordinate contracted services, solicit and analyze bids, assess completed work, and track invoices for timely payment.
Complete service requests and apartment turnovers according to company policy and procedures.
Supervise the use of golf carts and other major tools and equipment when applicable.
Notify the Community Manager of safety or liability concerns and preventative maintenance needs, along with proposed solutions.
Conduct and document monthly safety meetings covering procedures, training, safety equipment, MSDA, and equipment use.
Complete other duties as required.
Respond to resident and team-member service requests promptly and in accordance with company policy.
Provide courteous, professional customer service to customers and team members.
Audit the key-tracking system daily and weekly.
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.
Assist at other properties occasionally and run errands to support the property as necessary.
Support the Community Manager and Recruiting Department with new-hire selection.
Train, coach, and mentor team members and ensure they receive appropriate training.
Build a team environment through weekly meetings, goal-based management, and open communication.
Create work and on-call schedules for service employees.
Provide ongoing feedback and conduct scheduled formal written performance reviews.
Take corrective action according to company policy and recommend compensation adjustments, promotions, and terminations.