Community Assistant - Market rate

NRP Group•Quincy, NC

9d•Onsite

About The Position

The Community Assistant supports the daily management and operations of NRP’s market-rate Quincy at Eastfield community in Selma, North Carolina, under the direction of the Community Manager. The role focuses on delivering excellent customer service, coordinating property operations, and serving in the Community Manager’s capacity when that manager is absent. Administrative responsibilities are a significant part of the position, alongside work to establish a quality living environment for residents. The Community Assistant supports financial and administrative operations, leasing and marketing, resident services, and team development. The position also involves maintaining availability for emergencies, on-call duties, resident and community functions, and weekends. Occasional assistance at other properties and other duties as required may be expected.

Requirements

High school diploma or equivalent.
One year of property management experience or a four-year degree in a related field.
Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, IRS Section 42 LIHTC Program requirements, and other laws relating to property-specific guidelines and occupancy standards.
Proficient computer skills, including Microsoft Office Suite.
Reliable transportation for essential job functions.

Nice To Haves

College education preferred.
Tax Credit Specialist (TCS) accreditation or another LIHTC designation preferred.
Yardi experience preferred.

Responsibilities

Support property cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activity and daily deposits, and contacting residents about overdue rent.
Monitor Yardi data and reporting, and support accurate and timely preparation of leasing activities, accounts receivable cash receipts, accounts payable invoices, statements of disposition, monthly closing procedures, and late fees.
Assist the Community Manager in achieving revenue goals through occupancy, market incentives, resident retention, and monitoring financial performance.
Complete recertifications as required by company policies at tax credit communities.
Maintain and organize resident files.
Maintain accurate payroll reporting, including e-time editing and bonus preparation.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, and preparing move-in paperwork accurately.
Manage renewals and active leases, track expirations, prepare expiration letters, and draft renewal leases.
Maintain knowledge of the local market, conduct monthly market studies, and physically shop competing properties bi-monthly.
Assist in monitoring compliance with Fair Housing, tax compliance, and other laws and property-specific occupancy standards.
Review weekly traffic reports and numbers and assist with weekly marketing meetings.
Monitor rental activity and onsite sales, marketing outreach, and advertising plans.
Assist with planning and preparing resident events.
Conduct daily inspections of the property and market-ready units.
Help monitor and direct service operations so service requests are completed within 24 hours and curb appeal standards are met.
Provide courteous, professional customer service to all customers.
Maintain availability or coverage for emergencies, on-call duties, resident functions, community-affiliated functions, and weekends.
Advise the Community Manager about community conditions affecting resident safety or satisfaction and the preservation of the asset.
Assist the Community Manager with recruiting, selecting, evaluating, and supervising team members, while adhering to hiring policies, procedures, and core values.
Occasionally assist at other properties and run errands to support the property as necessary.
Perform other duties as required.