Wraparound Facilitator

HEALTH CONNECT AMERICA, INC•Philadelphia, MS

About The Position

The Wraparound Facilitator provides quality community support services and ensures documentation meets payer, state, and COA standards and requirements. The facilitator develops service plans with input from the treatment team and Clinical Supervisor, connects families with community resources, and follows up with clients and agencies to document referral use and outcomes. The role includes meeting with clients weekly or bi-weekly for up to 12 months, participating in bi-weekly treatment team meetings, serving as a liaison with other professionals and agencies, and helping recruit referrals to maintain a full caseload. The facilitator also provides 24/7 on-call support as required by the program. Health Connect America delivers mental and behavioral health services to children, families, and adults in homes, communities, and office settings. Its services use a unified, trauma-informed, client-centered approach grounded in research and evidence-based practices.

Requirements

Bachelor’s degree in a human services discipline, including fields such as social work, psychology, sociology, or counseling.
Experience working with children and families in a community support service position.
After hire, attend three training courses through the Wraparound Institute to become a certified Wraparound Facilitator.
Begin the DMH credentialing process as PCSS and pass a test to become fully credentialed.

Responsibilities

Provide quality community support services.
Ensure documentation is completed according to payer, state, and COA standards and requirements and within established time frames.
Communicate with customers, colleagues, and others to answer questions, explain information, and address complaints or concerns.
Develop service plans with input from the treatment team and Clinical Supervisor.
Connect families with available community resources and follow up with clients and agencies to document referral use and success.
Meet with clients weekly or bi-weekly for up to 12 months.
Attend and participate in bi-weekly treatment team meetings.
Serve as a liaison with other professionals and agencies related to clients.
Actively recruit new referrals to maintain a full caseload.
Provide 24/7 on-call support for clients as required by program requirements.

Benefits

Flexible scheduling.
Employee Assistance Program (EAP), including eight mental health counseling sessions annually.
Paid time off for full-time employees.
Paid holidays for full-time employees.
Comprehensive benefits package for full-time employees, including medical, dental, vision, and other voluntary insurance products.
Access to a Health Navigator.
Health Savings Account with company contribution.
Dependent Daycare Flexible Spending Account.
Health Reimbursement Account.
401(k) Retirement Plan.
Benefits Hub.
Tickets at Work.