Workplace Solutions Coordinator

The Hilldrup Companies • Capitol Heights, MD

2d

About The Position

The Workplace Solutions Coordinator oversees the move process from initial order through delivery and serves as a primary point of contact for customers. The role coordinates with United Van Lines agents, national account representatives, customers, operations, and sales to align logistics and services. Responsibilities described include receiving and updating move orders, working with origin and destination agents, adjusting registrations, confirming crew assignments, scope changes, and delivery timelines, and coordinating ETAs and destination support. The coordinator prepares reports and correspondence, makes occasional site visits to maintain client relationships, identifies and resolves potential issues, and keeps customers and internal stakeholders informed. After-hours support for assigned accounts may be required. The role also maintains active files and coordinates logistics across service lines, including air cargo and trucking, while adapting to changing business needs.

The posting also lists recruiting duties, including managing the full recruitment lifecycle; collaborating with hiring managers and HR; developing sourcing strategies; maintaining stakeholder relationships; administering applicant-tracking workflows and onboarding materials; supporting workforce and succession planning and college/internship recruitment; attending recruiting events; ensuring compliance; reporting recruitment metrics; and supporting HR initiatives. The description does not clarify how these recruitment duties relate to the Workplace Solutions Coordinator role.

Requirements

• High school diploma or equivalent.
• One to two years of customer service experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and good negotiation tactics.
• Ability to create and implement sourcing strategies for a variety of roles.
• Proactive and independent, with the ability to take initiative.
• Excellent time management skills and a demonstrated ability to meet deadlines.
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
• Proficiency with, or ability to quickly learn, applicant-tracking software or other recruitment systems.
• Proficiency with Microsoft Office Suite or related software.
• Ability to sit and work at a computer for extended periods, including frequent keyboarding and data entry.
• Ability to communicate verbally and listen effectively during frequent calls, meetings, interviews, and interactions.
• Ability to move around an office and attend off-site locations and business events.
• Ability to stand and walk for extended periods at events or site visits.
• Ability to lift, carry, or transport light materials, such as documents, laptops, or event supplies, up to approximately 20–25 pounds as needed.

Responsibilities

• Oversee move orders from initial receipt through successful delivery.
• Serve as a primary point of contact for customers and coordinate with agents, account representatives, customers, operations, and sales.
• Receive and update move orders through various channels.
• Coordinate with origin and destination agents and adjust registrations as needed.
• Confirm crew assignments, scope changes, and delivery timelines.
• Coordinate ETAs and destination support.
• Prepare reports and correspondence and make occasional site visits to maintain client relationships.
• Identify potential issues, resolve them proactively, and keep customers and internal stakeholders informed.
• Provide after-hours support for assigned accounts as needed.
• Maintain active files and manage logistics across service lines, including air cargo and trucking.
• Manage recruitment activities including job posting, sourcing, screening, interviewing, selection, and onboarding administration.
• Collaborate with hiring managers and HR to identify candidates and develop sourcing strategies.
• Build relationships with internal and external stakeholders, including colleges and professional networks.
• Update applicant-tracking systems, track workflows, post positions, and prepare onboarding materials.
• Participate in workforce planning, succession planning, and college/internship recruitment programs.
• Attend recruiting events and career fairs and maintain a professional social media presence.
• Ensure compliance with employment laws and company policies.
• Measure, analyze, and report recruitment metrics and support HR projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED