Workplace Solutions Coordinator

The Hilldrup Companies • Dacula, GA

3d

About The Position

The Workplace Solutions Coordinator oversees the move process from initial order through delivery and serves as a primary customer contact. The role coordinates with United Van Lines agents, national account representatives, customers, and internal operations and sales staff to align logistics and services. It receives and updates move orders, coordinates with origin and destination agents, adjusts registrations, and confirms crew assignments, scope changes, and delivery timelines. Daily work includes coordinating estimated times of arrival (ETAs) and destination support, preparing reports and correspondence, making occasional site visits, identifying and resolving issues, and keeping customers and internal stakeholders informed. The position may require after-hours support for assigned accounts and includes maintaining active files and coordinating logistics across service lines, including air cargo and trucking.

The posting also describes recruitment duties: managing the full recruitment lifecycle; partnering with hiring managers and HR; developing sourcing strategies; maintaining stakeholder relationships; handling recruitment administration and applicant-tracking-system workflows; supporting workforce and succession planning and college and internship recruitment; attending recruiting events; ensuring hiring compliance; reporting recruitment metrics; and supporting HR initiatives. Supervisory responsibilities: none.

Hilldrup operates facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia, and Florida and has over 500 employees. It provides domestic and international moving, logistics, and workplace solutions services. The company describes itself as an award-winning workplace that values professional growth and lasting careers. It identifies its values as Empowered Accountability, Uncompromised Integrity, Unwavering Commitment, Fearless Communication, Infectious Positivity, and Purposeful Agility. Hilldrup is an equal opportunity employer, including for protected veterans and individuals with disabilities.

Requirements

• High school diploma or equivalent.
• One to two years of customer service experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and good negotiation tactics.
• Ability to create and implement recruitment sourcing strategies for a variety of roles.
• Proactive and independent approach, with the ability to take initiative.
• Excellent time-management skills and a demonstrated ability to meet deadlines.
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
• Proficiency with applicant-tracking software or ability to learn recruitment systems quickly.
• Proficiency with Microsoft Office Suite or related software.
• Ability to sit and work at a computer for extended periods, including frequent keyboarding, data entry, and use of multiple software systems.
• Ability to communicate verbally and listen effectively during frequent calls, meetings, interviews, and interactions with customers, candidates, agents, and internal staff.
• Ability to move around an office and attend off-site locations, including occasional site visits, recruiting events, career fairs, and client meetings.
• Ability to stand and walk for extended periods at events, site visits, or other business activities.
• Ability to lift, carry, or transport light materials, such as documents, laptops, or event supplies, as needed (approximately 20–25 pounds).

Responsibilities

• Oversee the move process from initial order through successful delivery and provide customers with a smooth, professional experience.
• Serve as a primary contact for customers and coordinate with agents, national account representatives, operations, and sales.
• Receive and update move orders from account representatives and prospects through various channels.
• Coordinate with origin and destination agents and adjust registrations as needed.
• Confirm crew assignments, scope changes, and delivery timelines.
• Coordinate ETAs and destination support.
• Prepare required reports and correspondence and make occasional site visits to maintain client relationships.
• Identify and resolve potential issues proactively and keep customers and internal stakeholders informed.
• Provide after-hours support for assigned accounts when required.
• Maintain active files and manage logistics across service lines, including air cargo and trucking.
• Manage recruitment from job posting and sourcing through screening, interviewing, and candidate selection.
• Collaborate with hiring managers and HR to identify candidates for open roles.
• Develop and implement sourcing strategies to attract diverse, qualified candidates.
• Build and maintain relationships with internal and external stakeholders, including colleges and professional networks.
• Administer recruitment processes, including updating the applicant tracking system, tracking workflows, posting positions, and preparing onboarding materials.
• Participate in workforce planning, succession planning, and college and internship recruitment programs.
• Attend recruiting events and career fairs and maintain a professional social media presence.
• Ensure compliance with employment laws, regulations, and company policies.
• Measure, analyze, and report recruitment metrics to evaluate and improve practices.
• Support HR projects and initiatives as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED