Workplace Solutions Coordinator
About The Position
The Workplace Solutions Coordinator oversees the move process from initial order through successful delivery and serves as the primary point of contact for customers. The role coordinates with United Van Lines agents, national account representatives, customers, and internal operations and sales staff to align logistics and services. Responsibilities include receiving and updating move orders, coordinating with origin and destination agents, adjusting registrations, and confirming crew assignments, scope changes, and delivery timelines. The coordinator arranges services such as ETAs and destination support, prepares reports and correspondence, makes occasional site visits, maintains active files, and manages logistics across air cargo and trucking service lines. The role also involves identifying and resolving issues promptly, keeping customers and stakeholders informed, adapting to changing business needs, and providing after-hours support for assigned accounts when required. The posting also lists recruitment-related duties, including managing the recruitment lifecycle, collaborating with hiring managers and HR, developing sourcing strategies, maintaining recruitment systems and workflows, participating in workforce and succession planning, attending recruiting events, ensuring compliance, reporting recruitment metrics, and supporting HR projects. No supervisory responsibilities are listed.
Requirements
- High school diploma or equivalent.
- One to two years of customer service experience.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills and good negotiation tactics.
- Ability to create and implement recruitment sourcing strategies for a variety of roles.
- Proactive and independent approach, with the ability to take initiative.
- Excellent time-management skills and a proven ability to meet deadlines.
- Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
- Proficiency with, or ability to quickly learn, applicant-tracking software or other recruitment systems.
- Proficiency with Microsoft Office Suite or related software.
Responsibilities
- Oversee the move process from initial order through successful delivery and act as the primary customer contact.
- Coordinate move logistics and services with United Van Lines agents, national account representatives, customers, and internal operations and sales staff.
- Receive and update move orders from account representatives and prospects through various channels.
- Coordinate with origin and destination agents, adjust registrations, and confirm crew assignments, scope changes, and delivery timelines.
- Coordinate ETAs and destination support.
- Prepare required reports and correspondence and make occasional site visits to maintain client relationships.
- Identify potential issues early, resolve them efficiently, and keep customers and internal stakeholders informed.
- Provide after-hours support for assigned accounts as required.
- Maintain active files and manage logistics across air cargo and trucking service lines.
- Manage the full recruitment lifecycle, including posting jobs, sourcing, screening, interviewing, and selection.
- Collaborate with hiring managers and HR to identify suitable candidates and develop sourcing strategies to attract diverse, qualified candidates.
- Build and maintain relationships with internal and external stakeholders, including colleges and professional networks.
- Administer recruitment processes, including updating the Applicant Tracking System, tracking workflows, posting positions, and preparing onboarding materials.
- Participate in workforce planning, succession planning, and college and internship recruitment programs.
- Attend recruiting events and career fairs and maintain a professional social media presence.
- Ensure compliance with applicable employment laws and company policies.
- Measure, analyze, and report recruitment metrics to evaluate and improve practices.
- Support HR projects and initiatives as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
