Workplace Solutions Manager

Nestle Operational Services Worldwide SA • Solon, OH

3d • $100,000 - $145,207 • Onsite

About The Position

The Workplace Solutions Manager creates an effective, welcoming, and well-managed workplace for employees and visitors. The role leads day-to-day workplace and facilities service delivery, oversees service-provider relationships, supports workplace technology, and partners with stakeholders to provide a seamless campus experience. The manager also contributes to special projects and initiatives to improve workplace services and operations.

This position is based on-site at Nestlé’s Solon Campus Monday through Friday, supporting daily workplace and facilities operations.

Requirements

• Bachelor’s degree, or at least 10 years of relevant professional-level experience in the same or a similar field as equivalent experience.
• At least 7 years of experience delivering facilities management and/or other critical service-delivery operations.
• Experience managing third-party service providers.
• Experience engaging senior-level stakeholders and demonstrated ability to influence and manage stakeholder relationships.
• Strong verbal and written communication skills.
• Ability to problem-solve, prioritize effectively, and drive processes.
• Strong interpersonal skills, with a focus on teamwork and customer service.
• Ability to manage multiple projects simultaneously, prioritize, follow up, and bring projects to completion.
• Proficiency in Outlook, Outlook Calendar Management, PowerPoint, Word, and Excel.
• Ability to create professional presentations.
• Ability to read architectural and engineering drawings and written specifications.
• Ability to build relationships and trust with employees.
• Ability to adapt to shifting priorities.

Nice To Haves

• Facility operations software experience.
• CAD experience.
• Archibus experience.

Responsibilities

• Coordinate daily operations of employee-experience service providers, including customer service, catering, dining center, and pantry operations.
• Maintain standards for customer service, campus appearance, and employee experience.
• Own day-to-day service delivery in line with established service levels.
• Resolve provider performance and quality issues, escalating when needed and ensuring timely resolution aligned with Workplace strategy.
• Participate in regular performance reviews with service providers and Procurement Business Partners.
• Serve as local company store liaison, supporting the service contract, inventory, pricing, invoicing, online ordering, and reporting with Finance and the national store contact.
• Manage local facilities service teams for large campus events and employee customer service and experience.
• Strategize with department leads on current and future space needs.
• Manage floorplans and seating with stakeholders, maintain facility seating data, and routinely update moves, additions, and changes.
• Report on KPIs for space-utilization standards.
• Own specified ISO-45001 safety requirements, maintaining files, standards, and audit requirements for head-office locations.
• Manage and participate in campus internal audits, including safety-related audits.
• Coordinate repairs and updates with building maintenance teams and small projects with the Design and Construction Team.
• Conduct meetings representing Workplace Solutions and Services; participate in team meetings and events with colleagues from other office locations.
• Lead meetings with campus stakeholders and department representatives on behalf of Workplace Solutions.
• Prepare and maintain annual forecasts and budgets with service providers and vendors.
• Coordinate with other operating companies and functions on the Solon Campus.
• Manage employee-facing customer service and personnel representing Workplace Solutions, ensuring timely resolution and professional service.
• Support campus conference-room technology and planning in coordination with the audio-visual project manager.
• Support the employee-experience portal, including the desk-reservation system and phone application, through troubleshooting, support, and updates.

Benefits

• Performance-based incentives and bonus eligibility.
• 401(k) with company match.
• Healthcare coverage.
• A broad range of other benefits, which may vary by position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager