Workplace Solutions Coordinator

The Hilldrup Companies • Capitol Heights, MD

1d • $23 - $26

About The Position

The Workplace Solutions Coordinator oversees the move process from initial order through delivery and serves as a primary point of contact for customers. The role coordinates with United Van Lines agents, national account representatives, customers, and internal operations and sales staff to align logistics and services. Responsibilities include receiving and updating move orders, coordinating origin and destination agents, confirming crew assignments, scope changes, and delivery timelines, and arranging services such as ETAs and destination support. The coordinator prepares reports and correspondence, maintains active files, manages logistics across service lines including air cargo and trucking, and may make occasional site visits to support client relationships. The role requires proactively identifying and resolving issues, keeping customers and stakeholders informed, adapting to changing business needs, and providing after-hours support for assigned accounts when required.

Despite the move-coordination summary, the listed duties and requirements also describe recruitment responsibilities. These include managing the recruitment lifecycle, collaborating with hiring managers and HR, developing sourcing strategies, maintaining stakeholder relationships, administering applicant-tracking processes, supporting workforce planning and recruitment programs, attending recruiting events, ensuring compliance, reporting recruitment metrics, and assisting with HR initiatives. The role has no supervisory responsibilities.

Requirements

• High school diploma or equivalent.
• One to two years of customer service experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and good negotiation tactics.
• Ability to create and implement sourcing strategies for recruitment across a variety of roles.
• Proactive and independent, with the ability to take initiative.
• Excellent time-management skills and a proven ability to meet deadlines.
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
• Proficiency with, or ability to quickly learn, applicant-tracking software or other recruitment systems.
• Proficiency with Microsoft Office Suite or related software.

Responsibilities

• Oversee the move process from initial order through successful delivery and serve as a primary customer contact.
• Coordinate with United Van Lines agents, national account representatives, customers, and internal operations and sales staff.
• Receive and update move orders from account representatives and prospects through various channels.
• Work with origin and destination agents and adjust registrations as needed.
• Confirm crew assignments, scope changes, and delivery timelines.
• Coordinate services such as ETAs and destination support.
• Prepare required reports and correspondence and maintain active files.
• Make occasional site visits to build and maintain client relationships.
• Identify potential issues early, resolve them efficiently, and keep customers and internal stakeholders informed.
• Provide after-hours support for assigned accounts when required.
• Manage logistics across service lines, including air cargo and trucking, and adapt to evolving business needs.
• Manage the full recruitment lifecycle, including posting jobs, sourcing, screening, interviewing, and selection.
• Collaborate with hiring managers and HR to identify suitable candidates for open roles.
• Develop and implement sourcing strategies to attract a diverse and qualified talent pool.
• Build and maintain relationships with internal and external stakeholders, including colleges and professional networks.
• Administer recruitment processes by updating the Applicant Tracking System, tracking workflows, posting positions, and preparing onboarding materials.
• Participate in workforce planning, succession planning, and college and internship recruitment programs.
• Attend recruiting events and career fairs and maintain a professional social media presence.
• Ensure compliance with applicable employment laws and company policies.
• Measure, analyze, and report recruitment metrics to evaluate and improve practices.
• Support HR projects and initiatives as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED