Coordinator, Workplace Solutions

McDonald's Corporation • Chicago, IL

2d • $27 - $34

About The Position

Workplace Solutions is seeking a highly organized, customer-focused professional to support meeting and event operations at McDonald’s Headquarters. The role coordinates meeting and event requests, manages event logistics, supports workplace systems and services, and serves as a key point of contact for employees navigating workplace-related needs. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, provides exceptional customer service, and can manage multiple priorities while partnering with stakeholders across the business.

Requirements

• Excellent verbal and written communication abilities.
• Strong customer service and relationship management skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Strong organizational skills and attention to detail.
• Demonstrated problem-solving and critical-thinking skills.
• Ability to work effectively with stakeholders across all levels of the organization.

Nice To Haves

• Experience with booking and coordinating meetings, events, workplace services, or facilities-related activities.
• Experience with room reservation, workplace management, or event planning systems.

Responsibilities

• Coordinate meeting and event requests for the MHQ Conference Center, Event Spaces, and other workplace venues.
• Manage event logistics, including room assignments, setup requirements, technology needs, catering coordination, and space utilization.
• Partner with event hosts and stakeholders to plan and execute successful meetings and events.
• Support workplace and event operations by proactively identifying and resolving issues.
• Provide front-line support to employees regarding workplace facilities, services, workplace experience, and company guidelines.
• Serve as a resource for workplace-related inquiries and requests.
• Assist with conference room reservations, workspace navigation, and facility-related concerns.
• Provide first-level support for Workplace Solutions platforms and services, including Room Finder and EMS (Event Management System).
• Troubleshoot user issues, answer system-related questions, and escalate complex concerns when appropriate.
• Support user adoption and effective use of workplace technology tools.
• Receive, assess, and triage workplace and facilities-related requests.
• Coordinate with Workplace Solutions, Facilities, Technology, Security, and other McDonald’s teams to resolve employee requests in a timely manner.
• Monitor and track requests to ensure a positive customer experience and meet service-level expectations.

Benefits

• Broad range of benefits, including a sabbatical program, tuition assistance, and flexible work arrangements.
• Health and welfare benefits, including medical, prescription drug, mental health, dental, and vision coverage, as well as life insurance.
• Eligible for a bonus based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed