Workplace Services Coordinator

JLL • Sunnyvale, CA

2d • $59,600 - $67,000 • Onsite

About The Position

The Workplace Services Coordinator delivers an exceptional client experience through ticket management, client engagement, proactive communication, and high-touch service across a portfolio of properties. This client-facing role partners with JLL teams, service partners, and the client to provide consistent, hospitality-focused workplace services and strengthen the executive experience. The coordinator also supports operational excellence through workplace assessments, reporting, work order management, vendor relationships, and continuous improvement. The position is onsite five days a week in Sunnyvale, California.

Requirements

• At least 2–3 years of relevant experience in hospitality, facility or property management, building operations, and/or commercial real estate.
• Exceptional customer-service skills and professionalism, with a passion for hospitality.
• Strong collaboration and interpersonal skills, with a record of excellent internal and external customer service.
• Excellent verbal and written communication skills and the ability to communicate professionally.
• Strong organizational and process-management skills.
• Ability to solve problems and develop process enhancements.
• Ability to work independently, prioritize, and manage time effectively.
• Ability to work respectfully and cooperatively with diverse teams and demonstrate accountability and leadership by example.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Ability to adapt quickly to new devices, technology, and applications.
• Ability to be on their feet for four or more hours at a time while auditing high-rise buildings.
• Comfort using screens or phones to navigate platforms and apps, update responses, and create work orders.
• Adherence to the appearance policy.
• Proficiency in Google Suite office tools.
• Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

• Associate or bachelor's degree, or equivalent.

Responsibilities

• Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and provide high-quality service.
• Implement building-readiness standards for executive spaces and coordinate with local workplace teams to ensure a consistent executive experience across the portfolio.
• Identify operational needs and opportunities to improve workplace experience and reduce friction for client employees.
• Ensure Workplace Services comply with service-level agreements, standard processes, professional brand standards, and applicable laws and regulations.
• Collaborate with Workplace Services Coordinators to deliver high-touch service and foster a positive, effective team culture.
• Support team leads by incorporating lessons learned and best practices into standard operating procedures and playbooks.
• Brief leadership on local developments and support execution of the client workplace strategy.
• Support data collection, analysis, and reporting aligned with client goals and objectives.
• Meet or exceed performance, team, and client goals and continually improve Experience Service performance.
• Work collaboratively across the account team to deliver Experience Services across workstreams.
• Build relationships with client employees and guests, anticipate needs, and provide intuitive service.
• Conduct routine workspace and soft-services walkthroughs and assessments to check compliance, service quality, and performance.
• Respond to requests and issues within specified timeframes and personally follow up with client employees.
• Partner with soft-services providers, including janitorial and mailroom providers, to reinforce service expectations.
• Assist with client events and catering as needed.
• Support third-party vendor and service-partner relationships to maximize service delivery.
• Contribute to continuous improvement and innovation, including business intelligence, best practices, new tools, and process improvements.
• Identify and escalate potential risks to prevent privacy breaches, security incidents, or operational disruptions.
• Provide administrative support and manage work orders.
• Remain visibly engaged in the workplace and onsite five days a week.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package focused on personal well-being and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree