Workplace Services Ambassador
About The Position
The Workplace Services Ambassador supports the daily execution of workplace corporate services and helps ensure the office remains welcoming, functional, and well-supported. Working closely with the Workplace Services Lead within a defined support and escalation structure, the ambassador delivers hands-on service, logs and follows up on issues, maintains shared-space readiness, supports pantry and catering needs, checks conference rooms, and assists employees. This highly visible onsite role contributes to a seamless daily workplace experience. Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. It emphasizes long-term career development through welcome and training programs, and describes the ambassador role as part of a global community and meaningful career.
Requirements
- Proficiency in Microsoft Office Suite.
- Highly punctual, responsible, and reliable.
- Excellent customer service skills.
- Excellent organizational skills.
- Ability to work independently and under pressure in a fast-paced corporate environment.
- Maintain a consistently professional approach and be willing to take ownership and responsibility within and outside one's job domain.
- Strong written and verbal communication skills.
Responsibilities
- Support consistent service standards across the office.
- Conduct regular floor walks to identify problems in shared spaces, meeting rooms, pantries, and general office areas.
- Monitor and report issues affecting employee and guest experience.
- Check pantry cleanliness, stock levels, and presentation; raise issues to the appropriate vendor or GCSD partner.
- Assist with catering coordination, setup readiness, and follow-up on service issues.
- Assist with vendor coordination and day-to-day workplace service requests.
- Support pantry, meeting room, catering, and hospitality readiness.
- Check conference rooms and meeting spaces for cleanliness, functionality, setup readiness, and hospitality presentation.
- Log and follow through on issues and assist employees.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and accidental death coverage
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Additional paid and/or unpaid time off may be available in accordance with applicable laws.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
