Workplace Experience Ambassador

JLL • Morrisville, NC

5d • Onsite

About The Position

The Workplace Experience Ambassador delivers exceptional client experience through engagement, proactive communication, and high-touch service across JLL's client portfolio. This client-facing role combines hospitality-focused service and strong interpersonal skills to create a workplace where employees and visitors feel welcomed, assisted, and comfortable. The position supports JLL's commitment to exceptional workplace experiences by maintaining professional service standards.

The role is based on-site in Morrisville, North Carolina, and works an eight-hour morning/day shift. It does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• High school diploma or GED, or commensurate experience in hospitality or customer service roles.
• Minimum 2–3 years of hospitality management or customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), with emphasis on calendar management.
• Excellent communication and listening skills, with the ability to engage clients at all organizational levels.
• Strong analytical and problem-solving skills, with initiative and leadership capabilities.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Physical ability to stand and walk for extended periods while maintaining an active presence throughout the facility.
• Current Emergency Response Certification.
• Authorization to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

• Experience in reception, concierge services, or client-facing roles within a commercial real estate environment.
• Knowledge of security systems, digital visitor management platforms, and fire safety protocols.
• Experience with Canva or similar design platforms for marketing materials.
• Background in facilities management or property services.
• Vendor management experience in corporate environments.
• Social media management experience using Microsoft Teams and internal engagement platforms.

Responsibilities

• Serve as the primary point of contact for client employee and visitor inquiries, providing front desk and concierge services, welcoming guests, and managing visitor registration and badging through client systems.
• Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics, including spending at least two hours daily welcoming employees at entrances while monitoring workspace conditions and brand standards.
• Build relationships with client employees through proactive communication and personalized follow-up on requests.
• Collaborate with facilities teams to support client events, conference room bookings, catering coordination, and Work Order management.
• Manage site communications, including the email inbox and site-wide messages; maintain inventory and provide onboarding support.
• Promote site activities through social media platforms and support the creation of marketing materials.
• Oversee building access control systems by issuing, updating, and deactivating employee and visitor badges in compliance with security protocols.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED