Workplace Experience Ambassador

JLL • Morrisville, NC

1d • Onsite

About The Position

The Workplace Experience Ambassador delivers exceptional client experience through engagement, proactive communication, and high-touch service across JLL’s client portfolio. This client-facing role combines a passion for service with strong interpersonal skills to create a hospitality-focused workplace where employees and visitors feel welcomed, assisted, and comfortable. The role maintains professional service standards and supports JLL’s commitment to exceptional workplace experiences for clients.

The position is on-site in Morrisville, North Carolina, on an eight-hour day shift. The role does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• High school diploma or GED, or commensurate experience in hospitality or customer service roles.
• At least 2–3 years of hospitality management or customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), particularly calendar management.
• Excellent communication and listening skills, with the ability to engage clients at all organizational levels.
• Strong analytical and problem-solving skills, with initiative and leadership capabilities.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Physical ability to stand and walk for extended periods and maintain an active presence throughout the facility.
• Current Emergency Response Certification.
• Must be authorized to work in the United States without sponsorship.

Nice To Haves

• Experience in reception, concierge services, or client-facing roles within commercial real estate.
• Knowledge of security systems, digital visitor management platforms, and fire safety protocols.
• Experience with Canva or similar design platforms for marketing materials.
• Background in facilities management or property services.
• Vendor management experience in corporate environments.
• Social media management experience using Microsoft Teams and internal engagement platforms.

Responsibilities

• Serve as the primary contact for client employee and visitor inquiries, providing front desk and concierge services.
• Welcome guests and manage visitor registration and badging through client systems.
• Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics.
• Spend at least two hours daily welcoming employees at entrances while monitoring workspace conditions and brand standards.
• Build relationships with client employees through proactive communication and personalized follow-up on requests.
• Collaborate with facilities teams to support client events and ensure operational delivery, including conference room bookings, catering coordination, and Work Order management.
• Manage site communications, including the email inbox and site-wide messages.
• Maintain inventory and provide onboarding support.
• Promote site activities through social media and support marketing material creation.
• Oversee building access control systems, including issuing, updating, and deactivating employee and visitor badges in compliance with security protocols.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED