Workplace Experience Ambassador 2

Aston Carter•Dallas, TX

4d•$10 - $10•Onsite

About The Position

The Workplace Experience Ambassador creates a hospitality-focused workplace experience for employees, clients, and guests. This full-time, onsite role combines building support, reception, meeting and event coordination, and amenity management. The ambassador manages high-profile meetings, oversees employee amenity services, troubleshoots building-related tickets, and supports smooth daily operations through proactive communication, vendor management, and high-touch service. The position is based in a corporate office in Dallas, Texas, and works approximately 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Work takes place across office, reception, conference center, and amenity kitchen areas, with regular movement throughout the facility. The role uses internal scheduling and ticketing systems, Microsoft Office applications, and meeting-room audiovisual equipment. The environment calls for professional, client-facing conduct, collaborative teamwork, and continuous improvement. Employee parking is available. This is a contract position. The listed pay range is $10.00 per hour. Benefits may be available to eligible employees and may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.

Requirements

High school diploma or equivalent.
ServeSafe Food Handler Certification, or ability to obtain it within 60 days of hire.
13 years of experience in food service, hospitality, events, property management, or a closely related field.
Excellent verbal and written communication skills and ability to communicate professionally with a wide range of stakeholders.
Exceptional customer service skills and a genuine interest in hospitality and positive guest experiences.
Strong organizational and time-management skills, including the ability to manage multiple tasks and priorities.
Demonstrated initiative, integrity, sound judgment, and reliability.
Ability to work effectively as part of a team and collaborate with colleagues and vendors.
Highly developed interpersonal skills and ability to build professional relationships.
Self-motivation and ability to manage responsibilities with minimal supervision.
Ability to lift up to 25 pounds for tasks such as stocking and setup.
Ability to stand for extended periods and move throughout the office as needed.
Comfort using internal scheduling, ticketing, or content management systems to manage requests and workflows.

Nice To Haves

Bachelor’s degree or equivalent combination of education and experience.
Intermediate proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Previous experience in a conference center or managing corporate events.
Experience coordinating meetings and events for executives or other high-profile stakeholders.
Familiarity with Corrigo or similar workplace ticketing platforms.
Experience in hospitality, administrative support, or workplace experience roles.
Strong communication and people skills suited to a high-touch, client-facing environment.

Responsibilities

Serve as a primary point of contact for building support Monday through Wednesday, managing service requests and tickets through Corrigo or similar systems.
Troubleshoot building-related issues, such as badge access problems, and coordinate with the appropriate contacts or vendors.
Route service tickets to providers and follow up to support timely resolution, excluding electrical or plumbing work.
Provide reception and front-of-house support Thursday and Friday, greeting visitors and managing their arrival-to-departure experience.
Operate the main switchboard, direct calls professionally, and maintain visitor records for vendors, employees, and guests.
Serve as the primary contact for conference center clients and respond to meeting and event requests.
Manage conference center scheduling, room reservations, physical setup and breakdown, and basic audiovisual assistance.
Coordinate high-profile meetings and events, including those involving executives, ensuring logistical and hospitality needs are met.
Consult with internal clients about meeting space, configuration, audiovisual and technical needs, catering, and additional support.
Coordinate catering and beverage services with vendors and facilities staff while minimizing workplace disruption.
Maintain meeting and conference rooms in clean, ready-to-use condition and in accordance with established standards.
Collect feedback after meetings and events and use it to improve workplace experience services.
Prepare meeting and event documentation, including cost estimates, presentations, and responses to inquiries.
Assist with off-site meetings by supporting logistics, communication, and coordination.
Oversee employee amenity kitchens, pantries, and cafes to support smooth operations and quality standards.
Stock and organize kitchen and pantry areas daily and maintain well-presented amenity spaces.
Order kitchen and café supplies within budget and manage stockroom inventory.
Set up and support in-office catering, process catering orders, and coordinate vendor relationships.
Maintain accurate, timely records in meeting, event, and ticket tracking systems.
Build and maintain positive relationships with internal and external clients, vendors, and service providers.
Follow established escalation and incident-reporting procedures for building, service, or guest-related issues.
Collaborate with other departments on Return to Office initiatives and broader workplace experience programs.
Adopt best practices, tools, and approaches to improve the workplace experience.
Balance building support, reception, and hospitality duties in a fast-paced environment and complete assigned work within established deadlines and standards.
Provide backup reception and guest-services coverage as needed.
Perform other related duties as assigned to support workplace operations and employee experience.