Workplace Experience Ambassador

Cushman & Wakefield•Atlanta, GA

17h•Onsite

About The Position

The Workplace Experience Ambassador is a workplace ambassador, and a key member of the Cushman & Wakefield onsite account team for the client. This individual shall provide a positive experience at the client’s offices, ensuring service excellence and enhanced experience for the users and occupants within the workplace. The purpose of this position is to support the facilities organization at a specific facility, set of buildings, or campus environment. The Workplace Experience Ambassador will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client’s workplace priorities. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment. We are looking for a collaborative, energetic self-starter who will thrive in situations where he/she can interact with and help people.

Requirements

Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
Must be able to use laptop, mobile device and wireless technologies
Showcase strong business acumen
Comfortable corresponding with executive level clients, and interacting with individuals at all levels
Detail oriented, confident, self-starter with exceptional organizational skills
Maintain a “can do” mentality with the ability to act with minimal information
Demonstrate integrity, accountability, self-awareness and strong work ethic
Ability to work under pressure, while acting in a calm manner
Showcase exceptional emotional intelligence and empathy
Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or change management.

Responsibilities

Serve as the first point of interaction with employees and visitors, offering friendly service to those entering the office.
Serve visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival.
Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them accordingly
Maintain the reception, pantry and mother’s room areas, with daily walkthroughs, keeping these locations clean and free of clutter
Ensure company policies are followed
Coordinate production and distribution of reports proposals, and other materials
Establish a list of pantry snacks, office supplies, cleaning supplies, to be ordered regularly
Establish and monitor the threshold level of your inventory to ensure timely reordering
Master the supply ordering system, reconcile and recognize the receipt of goods and approve related invoices
Coordinate conference room space, invitations, catering, and other event planning activities as needed
Coordinate lunch program (if established)
Meet regularly with team – both on site and nationally, to develop and build our program of services
Maintain a calendar of events
Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information and wayfinding to return to the office safely.
Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required.
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and employee ready.
Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette.
Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.
Help support return to work safety guidelines, best practices, and standards for employees and cross-functional service teams.
Organize and assist internal meetings and events as required
Assists with the daily porter in keeping the office clean and orderly.