Workplace Experience Brand Ambassador (Full-Time)

Related•West Palm Beach, FL

6d•Onsite

About The Position

The Brand Ambassador greets, welcomes, and assists employees, tenants, owners, guests, and visitors across multiple Related Southeast Commercial properties. Positioned throughout the neighborhood—in plazas, lobbies, the Guest Services center, or CityPlace—the Brand Ambassador sets the tone for each customer’s experience as they arrive and leave. Brand Ambassadors curate experiences based on guest interactions, encourage foot traffic into properties, and generate interest in retailers and their products and services. They may make restaurant reservations, recommend local options, speak about featured artists, arrange ground transportation, and follow up with customers. The role combines customer service, sales, relationship development, teamwork, and property operations. This is a full-time, primarily Monday-through-Friday position. The listed schedule is 7:30 a.m. to 4:30 p.m., with occasional non-traditional hours, including nights or weekends, as needed. The anticipated hourly rate is $26.00. The position is onsite in West Palm Beach.

Requirements

Minimum bachelor's degree.
Technological skills to operate Microsoft Office programs and other platforms.
Superior intentional observation skills.
Ability to host and anticipate guest and tenant needs.
Strong memory and/or an organizational method for tracking customer preferences and names.
Self-motivation and ability to incorporate changing priorities.
Exceptional verbal and written communication skills.
Impeccable phone etiquette.
Ability to adapt and overcome challenging situations.
Ability to build rapport quickly and effectively with customers and colleagues.
Strong critical-thinking and problem-solving skills.
Commitment to continuous improvement and growth.
Ability to manage technology and interpersonal communication seamlessly.
Planning and organizing skills for large events.
Professional appearance, posture, and preparedness.
Ability to incorporate coaching feedback effectively.
Ability to maintain a calm, professional demeanor under pressure.
Availability primarily Monday through Friday, with occasional nights or weekends as needed.

Nice To Haves

Degree focus in Hospitality or Entertainment preferred.
Minimum three years of experience in the service and/or sales industry preferred.

Responsibilities

Welcome and greet tenants, guests, visitors, and owners.
Generate excitement about Related among people who inquire.
Model brand behaviors for coworkers, guests, and tenants.
Anticipate customer needs and provide exceptional customer service.
Hold meaningful conversations to drive business into commercial spaces, including restaurant reservations, recommendations, and sales conversions.
Answer questions about buildings, the neighborhood, and Related Southeast developments using stories.
Develop strong relationships with coworkers, owners, and tenants.
Provide wayfinding information to guests and visitors.
Record customer information to build relationships and personalize future opportunities.
Develop a book of business and report anecdotal evidence of conversions.
Work positively as a team player and consider the impact of behavior on others.
Collaborate with janitorial staff to maintain pristine property conditions.
Welcome feedback and adapt behaviors as appropriate.
Monitor plazas and lobbies for cleanliness and general upkeep.
Provide morning property-status reports to the property management team.
Enter work orders through the digital platform as needs arise.
Set up stands, tables, chairs, and other stations for promotional activities in plazas and lobbies.
Uphold security guidelines and collaborate with security to prevent unauthorized entry.
Participate in and conduct customer experience huddles.
Assist with event execution in partnership with vendor teams as needed.
Perform additional responsibilities as designated by management.