Workplace Ambassador

JLL•San Jose, CA

2d•Onsite

About The Position

The Workplace Experience Ambassador helps create a positive and engaging workplace for employees and visitors. This role provides customer service, supports workplace operations and initiatives, fosters community and collaboration, and serves as a friendly, knowledgeable point of contact for occupants and stakeholders. The position is on-site in San Jose, California. The ambassador manages reception and visitor services, assists employees with workplace needs, supports events and meetings, and maintains workplace amenities. The role also communicates workplace updates, promotes health and safety, educates employees about workplace policies, and identifies opportunities to improve service, processes, and cost efficiency.

Requirements

High school diploma or equivalent.
Proven experience in a customer service or hospitality role; experience in a corporate or commercial real estate environment is preferred.
Excellent interpersonal and communication skills, including the ability to build relationships and work effectively with diverse individuals.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Technology proficiency and ability to use workplace technology tools, equipment, and software.
Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

Additional certification or coursework in customer service, business, or a related field.
Professional and approachable demeanor, with the ability to represent the workplace positively.
Flexibility and adaptability to changing work demands and schedules, including occasional weekends or evenings for special events or support needs.
Knowledge of workplace health, safety, and security protocols.
Basic knowledge of office equipment, operations, and administrative tasks.
Strong problem-solving skills and ability to resolve workplace-related issues.
Interest in fostering a positive work environment and promoting employee engagement and morale.

Responsibilities

Provide customer service to employees and visitors by responding to inquiries, sharing information, and addressing concerns.
Manage reception, greet visitors, oversee access control and visitor registration, answer and transfer calls, and take messages.
Assist employees with room bookings, equipment requests, IT support coordination, and information about workplace policies, procedures, and resources.
Help coordinate and execute workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual setup.
Maintain workplace amenities such as break rooms, lounges, wellness rooms, and collaborative spaces, ensuring they are clean, orderly, and functional.
Share workplace announcements, information, and updates through channels such as email, newsletters, and digital signage.
Promote workplace health and safety protocols, including proper equipment use, emergency procedures, and incident or hazard reporting.
Foster workplace community and engagement through social and team-building activities, wellness programs, and recognition initiatives.
Educate employees about workplace policies, procedures, and guidelines, and support compliance with workplace rules, regulations, and standards.
Identify opportunities to improve processes and services and reduce costs; provide feedback and suggestions to optimize the workplace experience.