Workplace Services Ambassador
About The Position
The Workplace Services Ambassador supports the daily execution of workplace corporate services and helps ensure the office remains welcoming, functional, and well-supported. Working closely with the Workplace Services Lead within a defined support and escalation model, the ambassador provides hands-on service delivery, logs and follows up on issues, maintains shared-space readiness, supports pantry and catering services, checks conference room readiness, and assists employees. This is a highly visible onsite role that contributes to a seamless daily workplace experience. Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. The company describes its roles as long-term career opportunities and offers ambassadors training and development. This position is with Rapport, a member of Compass Group USA.
Requirements
- Proficiency in Microsoft Office Suite.
- Highly punctual, responsible, and reliable.
- Excellent customer service skills.
- Excellent organizational skills.
- Ability to work independently and under pressure in a fast-paced corporate environment.
- Maintain a consistently professional approach and demonstrate willingness to take ownership and responsibility within and outside one's job domain.
- Strong written and verbal communication skills.
Responsibilities
- Support consistent service standards across the office.
- Conduct regular floor walks to identify problems in shared spaces, meeting rooms, pantries, and general office areas.
- Monitor and report issues affecting employee and guest experience.
- Check pantry cleanliness, stock levels, and presentation standards; raise issues to the appropriate vendor or GCSD partner.
- Assist with catering coordination, setup readiness, and follow-up on service issues.
- Assist with vendor coordination and day-to-day workplace service requests.
- Support pantry, meeting room, catering, and hospitality readiness.
- Check conference rooms and meeting spaces for cleanliness, functionality, setup readiness, and hospitality presentation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and accidental death coverage
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and wellness programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid parental leave
- Personal leave
- Additional paid and/or unpaid time off may be available in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
