Workplace Ambassador

JLL•San Jose, CA

3d•$59,400 - $64,000•Onsite

About The Position

The Workplace Experience Ambassador creates a positive and engaging workplace environment for employees and visitors. The role provides exceptional customer service, fosters community and collaboration, and supports workplace initiatives. As a friendly and knowledgeable point of contact, the ambassador helps ensure the workplace operates smoothly and meets the needs of occupants and stakeholders. The position is on-site in San Jose, California. Expected compensation is $59,400–$64,000 per year. Final compensation depends on factors including qualifications, location, market conditions, and internal considerations. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

High school diploma or equivalent.
Experience in a customer service or hospitality role; corporate or commercial real estate experience is preferred.
Excellent interpersonal and communication skills, including the ability to build relationships, communicate with diverse individuals, and provide exceptional customer service.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Tech savvy, with the ability to use workplace technology tools, equipment, and software.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Additional certification or coursework in customer service, business, or a related field.
Professional and approachable demeanor and ability to represent the workplace positively.
Flexibility and adaptability to changing work demands and schedules, including occasional weekends or evenings for special events or support needs.
Knowledge of workplace health, safety, and security protocols.
Basic knowledge of office equipment, operations, and administrative tasks.
Strong problem-solving skills and ability to address and resolve workplace-related issues.
Passion for fostering a positive work environment and promoting employee engagement and morale.

Responsibilities

Provide customer service to employees and visitors by responding to inquiries, providing information, and addressing concerns promptly and professionally.
Manage reception, greet visitors, control access, coordinate visitor registration, answer and transfer calls, and take messages.
Assist employees with workplace needs such as room bookings, equipment requests, and coordination of IT support; provide information about workplace policies, procedures, and resources.
Assist with workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual setup.
Maintain workplace amenities and collaborative spaces, ensuring they are clean, orderly, and functional.
Share workplace announcements, information, and updates through channels such as email, newsletters, and digital signage.
Promote and uphold workplace health and safety protocols, including appropriate equipment use, emergency procedures, and reporting incidents or hazards.
Build workplace community and engagement by organizing social and team-building activities, wellness programs, and recognition initiatives.
Educate employees about workplace policies, procedures, and guidelines and support compliance with workplace rules, regulations, and standards.
Identify opportunities to improve processes and service, reduce costs, and optimize the workplace experience; provide feedback and suggestions.