Brand Ambassador, Experience

Canada Goose • King of Prussia, PA

1d • Onsite

About The Position

As a Brand Ambassador, Experience, you are the face of the Canada Goose brand and a champion of exceptional guest experiences. You bring Canadian Warmth to life in every interaction by building authentic relationships, delivering personalized service, and creating memorable moments that inspire loyalty. Through expert product knowledge, luxury selling techniques, and clienteling, you help guests discover products that meet their needs while driving individual and store performance. You also steward Canada Goose values and culture and help bring the brand to life every day.

The role includes providing tailored product recommendations and styling guidance, cultivating a client portfolio through outreach and appointments, hosting personal shopping experiences, and contributing to sales goals and store priorities. You also support teammates, store standards, daily operations, and ongoing learning and development.

Requirements

• At least 2 years of retail, hospitality, or client-facing experience.
• Proven track record of achieving sales goals and delivering exceptional customer experiences.
• Passion for relationship building, clienteling, and creating memorable experiences.
• Strong product storytelling and communication skills, with the ability to connect with others.
• Ability to provide personalized recommendations and build trust with diverse clientele.
• Results-oriented approach and ability to balance guest experience with business performance.
• Excellent interpersonal, time management, and organizational skills.
• Self-motivated and proactive, with the ability to work independently and contribute to a team.
• Adaptability and resilience in a fast-paced retail setting.
• Comfortable standing for extended periods and working a flexible retail schedule, including evenings, weekends, and holidays.
• Basic proficiency with Microsoft Office, including Word and Excel.

Nice To Haves

• Retail, hospitality, or client-facing experience in a luxury or premium environment.
• Additional language skills.

Responsibilities

• Create personalized, memorable guest experiences that embody Canadian Warmth.
• Build authentic client relationships and foster long-term loyalty through meaningful engagement and exceptional service.
• Provide expert product recommendations and styling guidance tailored to guests’ needs and lifestyles.
• Deliver luxury selling experiences that drive conversion, units per transaction, and overall business performance.
• Cultivate and maintain a client portfolio through proactive outreach, appointment booking, product launches, and brand events.
• Host personal shopping experiences that strengthen client relationships and deliver elevated service.
• Share product knowledge, craftsmanship, innovation, and brand storytelling as a trusted brand expert.
• Use guest insights and relationship-building opportunities to encourage memorable experiences and repeat business.
• Achieve or exceed personal sales goals and key performance indicators that contribute to store success.
• Support strategic product and category initiatives through effective selling techniques and product recommendations.
• Stay aware of store priorities, product launches, and business opportunities to maximize sales performance.
• Identify opportunities to drive revenue and deepen client engagement.
• Foster a positive, inclusive, and collaborative team environment; support teammates in delivering exceptional guest experiences and achieving shared goals.
• Represent Canada Goose values and culture in every interaction.
• Contribute to store standards, daily operational tasks, and overall store readiness as needed.
• Pursue continuous learning through training, product education, and development opportunities; seek feedback to strengthen performance and support growth.
• Stay informed on product knowledge, industry trends, and best practices in luxury retail and clienteling.

Benefits

• Comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through internal and external programs.
• Goose Rewards and ICON Rewards peer recognition programs.
• Donation matching and paid volunteer time through CG Gives.
• Tools and resources to support physical and mental health, embrace change, and connect with colleagues.
• Support from inspiring leaders and colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed