Workplace Resolution Specialist

VIABILITY, INC•Bloomfield, CT

4d•$30,000 - $35,000•Hybrid

About The Position

Viability is seeking a Workplace Resolution Specialist to serve as a trusted, neutral resource for employees and leaders and to manage workplace complaints from initial intake through investigation and resolution. The Specialist receives, investigates, and resolves complaints involving harassment, discrimination, retaliation, hostile work environment, and violations of Viability policies, procedures, or applicable employment laws. This high-trust role carries significant responsibility and independence and requires impeccable ethics, sound judgment, discretion, impartiality, and the ability to navigate sensitive, emotionally charged, and high-stakes situations while treating all parties fairly and respectfully. The position is part-time and hybrid, with regular travel among Viability programs and office sites. The schedule is Monday through Friday between 8:00 a.m. and 4:30 p.m. Viability describes its mission as supporting inclusion and access for individuals with disabilities and other disadvantages. The organization has 480 employees across Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Requirements

Bachelor’s degree in Human Resources, Employment Law, Organizational Behavior, or a related field; equivalent relevant experience may be considered.
At least four years of experience conducting internal workplace investigations, employee relations, HR compliance, or a comparable role involving workplace complaint resolution.
Working knowledge of Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable federal and state employment laws and regulations.
High personal integrity and ethics, with the ability to maintain strict confidentiality and exercise impartiality and sound judgment under pressure.
Excellent interviewing, active listening, and interpersonal skills, including the ability to establish trust while maintaining appropriate professional boundaries.
Strong analytical skills and the ability to evaluate complex, incomplete, or conflicting information and synthesize it into clear, objective, and defensible findings.
Exceptional written communication skills, including experience preparing investigation reports, findings memoranda, or other documentation suitable for executive or legal review.
Sound judgment, professionalism, and composure when managing sensitive, emotionally charged, or high-stakes workplace matters.
Ability to manage multiple investigations and competing priorities while maintaining thoroughness, accuracy, timeliness, and confidentiality.

Nice To Haves

SHRM-SCP, SPHR, or comparable senior-level HR certification.
Certificate or specialized training in workplace investigations, such as a credential or program offered by the Association of Workplace Investigators (AWI).
Experience conducting workplace investigations or employee relations work in a human services, healthcare, nonprofit, or similarly mission-driven organization.
Experience working directly with executive leadership and/or outside employment counsel on sensitive workplace matters.

Responsibilities

Serve as the primary intake point for workplace complaints, including allegations of harassment, discrimination, retaliation, hostile work environment, and Code of Conduct concerns.
Promptly document, acknowledge, assess, and appropriately triage workplace complaints.
Plan and conduct thorough, timely, and impartial workplace investigations.
Identify relevant witnesses; gather and preserve documentary and other evidence; conduct structured interviews; and evaluate conflicting information.
Apply a preponderance of the evidence standard, where appropriate, to reach objective, well-supported, and defensible findings.
Maintain strict confidentiality.
Manage complaints from initial intake through investigation and resolution.

Benefits

Health, dental, and vision insurance plans are listed as benefits for full-time Viability staff members.
Dependent care flexible spending account is listed as a benefit for full-time Viability staff members.
Flexible Spending and Health Savings accounts are listed as benefits for full-time Viability staff members.
Pet-plan discount program through Fetch is listed as a benefit for full-time Viability staff members.
Company-paid long-term disability insurance is listed as a benefit for full-time Viability staff members.
Company-paid short-term disability insurance for New York and Oklahoma employees is listed as a benefit for full-time Viability staff members.
Company-paid life and AD&D insurance is listed as a benefit for full-time Viability staff members.
Employer-matched 403B contributions starting on the first day of employment.
Tuition reimbursement eligibility.
Generous paid time off.
11 paid holidays per year.
Access to training and professional development resources through an online learning platform.
Referral incentive bonus for successfully hired candidates referred by employees.
Employee Assistance Program offering confidential assistance for life challenges.
Work-life balance.