Resolution Specialist

Scott & Associates, PC • Plano, TX

2d • $18 - $20

About The Position

Scott & Associates, PC is a multi-state legal recoveries firm founded in 2000 that provides debt recovery and legal solutions for financial institutions nationwide. The firm is seeking a motivated Resolution Specialist for its Plano, Texas-based team. The role assists consumers with debt repayment while complying with regulatory requirements and client and company policies. It is eligible for a bonus of up to $1,400 per month.

Requirements

• Two years of experience in a high-volume call center.
• Effective oral and written communication skills, including correct grammar, spelling, and punctuation.
• Strong negotiation skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to operate basic office equipment, including a copy machine, fax machine, printer, scanner, and computer, and proficiency with internet research.
• Ability to multitask and manage time effectively.
• Flexibility to adapt and act quickly when urgent matters require it.
• Ability to maintain professional working relationships in a highly competitive environment.
• Ability to work patiently with individuals of diverse ethnic backgrounds and professional competencies.
• Ability to maintain confidentiality.

Nice To Haves

• Third-party or legal debt collection experience.

Responsibilities

• Serve as the initial point of contact for consumers contacting the firm to resolve debt collection matters.
• Negotiate payment arrangements according to firm and client standards.
• Make outbound calls manually and through the firm's dialer system to attempt to collect consumer debts.
• Follow up with consumers regarding missed and returned payments.
• Meet customer service standards consistent with quality assurance expectations.
• Meet monthly collection and production goals.
• Maintain knowledge of and comply with laws and regulations governing debt collection.
• Maintain knowledge of the legal process to support debt collection and educate consumers as needed.

Benefits

• Medical, dental, and vision insurance, and company-paid life insurance, available on the first of the month following 60 days of employment.
• 401(k) with employer match.
• Bonus eligibility up to $1,400 per month.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed