Account Resolution Specialist
About The Position
Provides friendly, courteous, and professional service to customers through a broad understanding of account handling processes, strong interpersonal skills, and the ability to resolve complex issues accurately and promptly. This is a hybrid position: training takes place in the office for approximately six weeks, followed by one day in the office each week. The role works with patient accounts, handles customer questions and follow-up, collects unpaid self-pay balances, documents interactions, and maintains account records. The specialist must meet applicable procedural, operational, and compliance training requirements, as well as productivity and quality standards.
Requirements
- Four years of general customer service experience, or two years of medical admitting, billing, collection, or insurance experience, or two years of customer service experience in an office or other professional environment.
- Demonstrated excellent communication and interpersonal skills.
- Experience managing multiple tasks or priorities.
- Demonstrated typing proficiency.
Nice To Haves
- Bilingual Spanish-speaking ability.
- Knowledge of medical terminology.
- Familiarity with CPT/ICD-9 codes.
Responsibilities
- Handle inbound phone calls and walk-in customers professionally; coordinate follow-up with appropriate people or departments to investigate and resolve customer queries, escalating questions or concerns when appropriate.
- Analyze and collect unpaid self-pay balances to ensure accounts are paid in full.
- Assist patients with financial options, including referrals for financial assistance and long-term payment plans.
- Document patient or party discussions in the appropriate software with detailed notes and maintain accurate records for follow-up.
- Handle patient accounts and make updates, including demographic updates, adjustments, cash transfers, and charge corrections.
- Complete applicable procedural, operational, and compliance training and updates required by Intermountain.
- Meet productivity and quality standards, including completing daily, weekly, and monthly reports accurately and on time.
Benefits
- A benefits package described as covering programs to foster wellness and support living healthy, happy, secure, connected, and engaged.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
