Account Resolution Specialist

OneMain Financial • Evansville, IN

4d • Onsite

About The Position

The Account Resolution Specialist contacts delinquent and charged-off customers about personal loan accounts to arrange repayment or settlement of outstanding balances. The role negotiates resolutions, maintains accurate account notes and documentation, and researches consumer information using online skip-tracing tools. The specialist works toward individual and team performance goals while complying with the Fair Debt Collection Practices Act (FDCPA), state regulations, and company policies and procedures. Candidates are expected to commute to the Evansville, Indiana campus. The schedule includes up to two late nights per week, from 12 PM to 9 PM, with flexible remaining hours subject to manager approval. It also includes one Saturday per month and extended hours at the end of the month.

Requirements

• High school diploma or GED.
• Collections or call center experience is strongly preferred.
• In-depth understanding of collections and negotiation skills.
• Strong negotiation skills to resolve escalated calls.
• Ability to self-manage and prioritize the workday.
• Excellent communication, persuasion, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to commute to the Evansville, Indiana campus.

Nice To Haves

• Sales experience is desirable.

Responsibilities

• Contact customers by telephone about charged-off accounts and arrange repayment or settlement in accordance with applicable laws, policies, and procedures.
• Negotiate with customers to resolve accounts, including escalated calls.
• Maintain and document appropriate information about customers and account status in the computer system, and share it with others involved in collections.
• Investigate, research, and track consumer information using online skip-tracing tools.
• Meet production indicators and individual and team performance targets and core competencies.
• Comply with the Fair Debt Collection Practices Act (FDCPA) and state regulations.

Benefits

• Health and wellbeing options for team members and their dependents.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Continuing education.
• Bonus eligibility.
• Paid time off.
• Paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED