Account Resolution Specialist

Essex Property Trust•Los Angeles, CA

4d•$25 - $29•Hybrid

About The Position

The Account Resolution Specialist works to reduce current resident delinquency while helping residents achieve sustainable outcomes and identifying opportunities to increase revenue through collections from past residents. The role supports eviction and delinquency management in compliance with company policies and processes. It is based at the Irvine Regional Office in Irvine, California, and is identified as hybrid. The position operates in a fast-paced setting with changing priorities and may involve tight deadlines. Availability is required five days each week, with weekends potentially included as needed. Minimal travel may be required for occasional meetings, training, or conferences.

Requirements

High school diploma or GED equivalent.
Ability to comprehend and interpret instructions and short correspondence, and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, coworkers, and/or a supervisor.
Ability to understand and carry out general instructions in standard situations and solve problems in standard situations.
Basic analytical skills.
Ability to make decisions with a general understanding of procedures and company policies, and to achieve set results and deadlines.
Ability to multitask and adapt quickly to changing priorities.
Availability five days each week, with potential weekend scheduling as necessary.
Ability to sit or stand for extended periods.

Nice To Haves

1 to 2 years of customer service, accounting, and eviction proceedings experience is preferred.

Responsibilities

Support the legal lifecycle of proceedings for unpaid rent and lease violations, including unlawful detainer, small claims, and eviction processes.
Manage assigned evictions and delinquency.
Initiate timely, effective communication with residents and internal and external counsel.
Analyze resident ledgers for correctness, complete corrections, and review ledgers for legal proceedings.
Understand and remain attuned to local, state, and national legal requirements.
Provide strategic guidance and negotiate in the best interest of all parties during eviction proceedings.
Keep systems and data sources up to date and accurate for reporting.
Maintain a high level of service for internal and external customers.
Report on delinquency trends and causes and provide resolution insights.
Assist with ad hoc requests and reports as needed.
Demonstrate Essex values: integrity, care, leadership at every level, urgency, and fairness.