Account Resolution Specialist

AIR Communities • Denver, CO

6h • Onsite

About The Position

The Account Resolution Specialist is part of AIR Communities’ Shared Service Center team in the Denver Tech Center. This role contacts account holders to collect outstanding rental payments, balancing professionalism with the goal of securing timely payment. The specialist communicates with delinquent account holders by telephone or in writing, requests payment to bring accounts current, and works independently while maintaining patience and composure during challenging conversations.

The role also involves preparing late notices, processing legal filings, collecting rental payments, reviewing warrants of restitution, conducting evictions, and establishing alternative payment plans or other processes for delinquent accounts. The specialist follows up with customers on payment plans, documents collection activity, and may recommend charge-offs. The position is in-office five days a week to support central administrative operations.

Requirements

• Computer literacy and the ability to learn new systems.
• Ability to use a variety of office equipment.
• Good verbal and written communication skills.
• Ability to maintain professionalism and composure during challenging conversations.
• Patience and ability to manage stress.
• Negotiation skills.

Responsibilities

• Contact delinquent account holders by telephone or in writing to request payment and bring accounts current.
• Prepare late notices and process legal filings.
• Collect rental payments.
• Review warrants of restitution and conduct evictions.
• Establish alternative payment plans or other processes for delinquent accounts.
• Follow up with customers on established payment plans.
• Document collection activities.
• Recommend charge-offs when appropriate.

Benefits

• 25% rent discount at any AIR community, subject to application requirements and exclusions.
• Medical, dental, vision, and life insurance options.
• HSA/FSA plans.
• Company-paid short- and long-term disability.
• 401(k) plan with employer matching contribution up to 6%.
• Paid time off, including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid community service time annually.
• Commuter benefits.
• Pet insurance.
• Consumer discounts on various products and services.
• Ongoing professional development, leadership training, and career growth opportunities.
• Commission potential based on collections performance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed