Account Resolution Specialist

OneMain Financial • Evansville, IN

9d • Onsite

About The Position

The Account Resolution Specialist contacts delinquent and charged-off customers to arrange repayment or settlement of account balances, with a primary focus on personal loans. The role involves contacting customers by telephone, negotiating account resolutions, documenting customer and account status, and researching consumer information with online skip-tracing tools. The specialist works toward individual and team production goals while complying with the Fair Debt Collection Practices Act, state regulations, and company policies and procedures. Candidates are expected to commute to the company’s Evansville, Indiana campus. The schedule may include up to two late nights per week from 12 PM to 9 PM, flexible hours for the remaining workweek with manager approval, one Saturday per month, and extended hours at month-end.

Requirements

• High school diploma or GED.
• In-depth understanding of collections and negotiation skills.
• Strong negotiation skills to resolve escalated calls.
• Strong self-management skills to prioritize the workday.
• Excellent communication, persuasion, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to commute to the Evansville, Indiana campus.

Nice To Haves

• Collections or call center experience is strongly preferred.
• Sales experience is desirable.

Responsibilities

• Contact customers by telephone about charged-off accounts and arrange repayment or settlement in accordance with applicable laws, policies, and procedures.
• Negotiate with customers to resolve accounts, including escalated calls.
• Maintain and document appropriate customer and account status information in the computer system, and provide it to others involved in collections.
• Investigate, research, and track consumer information using online skip-tracing tools.
• Meet production indicators and individual and team performance targets in a goal-oriented environment.
• Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and state regulations.

Benefits

• Health and wellbeing options for team members and their dependents.
• Up to 4% 401(k) matching.
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Continuing education.
• Bonus eligibility.
• Paid time off.
• Paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED