Dispute Resolution Specialist

ICCU • Chubbuck, ID

2d

About The Position

The Dispute Resolution Specialist performs duties related to dispute processing and resolution while helping maintain department efficiency. The role supports member satisfaction by providing courteous, accurate, and efficient service. It involves investigating and processing transaction disputes and fraud claims, supporting team members with claim documentation and resolution, working with vendors and partners, and understanding applicable regulations and compliance requirements. The specialist may also assist with maintaining credit union policies, procedures, and training, and perform additional duties as assigned.

The role requires a cooperative, positive, professional approach toward members and colleagues, as well as logical, process-oriented thinking and a sense of urgency. The specialist must handle client interactions effectively, explain technical details, manage expectations, and perform accurate account research and balancing. The position includes physical and office-equipment requirements such as extended sitting, repetitive hand and wrist motions, manual dexterity, reaching keyboards, and lifting applicable supplies weighing 20–40 pounds. Applicants must be eligible for ICCU membership to obtain employment and comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.

Requirements

• Excellent math skills and computer knowledge.
• Good communication and interpersonal skills.
• Ability to maintain the confidentiality of Credit Union and member records.
• Demonstrated cooperative and positive attitude toward members and other Credit Union staff.
• Logical, process-oriented thinking and a natural sense of urgency.
• Ability to manage expectations and explain technical details to clients.
• Accuracy in balancing and account research.
• Professional appearance, attendance, and quality and quantity of work.
• Willingness to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.
• Ability to perform tasks requiring manual dexterity, sit for extended periods, lift 20–40 pounds of applicable supplies, perform repetitive wrist, hand, and finger motions, reach keyboards, and operate basic office machines.
• Must be eligible for membership at ICCU to obtain employment.

Nice To Haves

• Bachelor's degree preferred.
• 0–3 years' experience preferred.

Responsibilities

• Review, investigate, and process transaction disputes for cards, ACH, checks, Zelle, ATM, and other related transactional fraud claims.
• Support team members and others to ensure proper claim documentation and resolution.
• Work with vendors and partners to complete assigned tasks.
• Understand applicable regulations and compliance requirements.
• Assist with maintaining credit union policies, procedures, and training.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed