Dispute Resolution Specialist
About The Position
Join the BankCard team as a Dispute Resolution Specialist, working directly with customers to resolve issues. The role involves handling multiple types of cases each day and primarily communicating with customers by phone. Responsibilities include receiving and processing dispute claims and reports, balancing the general ledger, performing financial adjustments, account analysis, account security functions, and monitoring. The specialist also prepares and enters required forms and database entries while complying with applicable regulations. The position is based in a standard office environment. It involves extended periods at a computer, regular in-person and phone communication, and occasional lifting of items weighing up to 25 pounds. Regular and reliable attendance and punctuality are required. Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of the position.
Requirements
- High school diploma or GED certificate.
- Attention to detail and a customer-focused approach.
- Ability to multitask and work in a fast-paced environment.
- Tech-savvy, with good computer and phone skills.
- Excellent time management skills.
- Strong communication skills.
- Regular and reliable attendance and punctuality.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Banking or debit card experience.
Responsibilities
- Work directly with customers to resolve issues.
- Receive and process dispute claims and reports.
- Balance the general ledger.
- Perform financial adjustments and account analysis.
- Perform account security functions and monitoring.
- Prepare and enter necessary forms and database entries.
- Remain compliant with all regulations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
