Alternative Dispute Resolution Supervisor
About The Position
The Virginia Workers’ Compensation Commission is seeking an Alternative Dispute Resolution (ADR) Department Supervisor to lead staff and support daily operations. The role combines people leadership, mediation expertise, sound judgment, and independent decision-making to help parties navigate disputes and work toward meaningful resolutions. The supervisor provides guidance to staff on complex cases, ethical considerations, and mediation processes, and serves as a key partner and backup to the ADR Managing Deputy Commissioner, including making independent operational and ethical decisions when needed. The position oversees mediation requests, case assignments, and inquiries; reviews work and electronic case files; supports staff development, training, reporting, process improvements, and outreach; and promotes accurate, timely, ethical, and responsive service. The department handles sensitive information and complex cases involving people with competing interests, making confidentiality and ethical judgment essential. The supervisor will become familiar with Commission case-management systems, internal processes, and workers’ compensation procedures. The position is telework eligible within the agency’s hybrid model, but is not 100% telework. In-person attendance at Headquarters is required for meetings, training, orientation, and operational needs, as requested. Occasional work outside normal business hours and overnight travel may be necessary.
Requirements
- Current General District Court Mediator Certification through the Supreme Court of Virginia.
- Alternative Dispute Resolution experience.
- Demonstrated experience supervising or managing employees, including assigning work, providing feedback, and addressing performance.
- Experience applying mediation or dispute-resolution principles to evaluate situations, facilitate communication, and resolve complex issues.
- Demonstrated ability to exercise independent judgment, analyze information, and make sound decisions involving sensitive or confidential matters.
- Strong interpersonal, written, and verbal communication skills, including the ability to manage challenging interactions professionally.
- Experience coordinating multiple assignments, managing competing priorities, and ensuring timely completion of work.
- Strong computer skills, including Microsoft Office applications and experience working with databases or electronic case-management systems.
- Ability to travel overnight occasionally.
Nice To Haves
- Experience in workers' compensation, insurance claims, court administration, legal services, or a related environment.
- Education, training, or professional experience in mediation, conflict resolution, dispute resolution, or a related field.
- Knowledge of the Virginia Workers' Compensation Act, applicable regulations, and Commission procedures.
- Experience reviewing mediation cases, evaluating ethical considerations, or determining the appropriateness of mediation.
- Experience developing or delivering employee training and improving operational processes.
Responsibilities
- Lead and develop ADR staff by assigning work, monitoring performance, providing feedback, and supporting employee development.
- Oversee daily department operations to ensure mediation requests, case assignments, and inquiries are handled accurately and timely.
- Guide mediators and staff on case processing, mediation appropriateness, ethical considerations, and complex situations.
- Review work assignments and electronic case files for accuracy, appropriate documentation, and compliance with Commission policies and mediation ethics.
- Apply mediation and conflict-resolution techniques to facilitate communication, address concerns, and help parties work toward mutual agreement.
- Serve as backup to the ADR Managing Deputy Commissioner, making independent operational and ethical decisions when needed.
- Support employee training, department reporting, process improvements, and outreach efforts promoting ADR services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
