Workplace Resolution Specialist

VIABILITY•Bloomfield, CT

3d•Hybrid

About The Position

The Workplace Resolution Specialist is Viability’s dedicated, neutral resource for receiving, investigating, and resolving workplace complaints, including allegations of harassment, discrimination, retaliation, hostile work environment, and violations of company policies, procedures, or applicable employment laws. The role manages complaints from initial intake through investigation and resolution and carries significant responsibility and independence. The Specialist is expected to bring impeccable ethics, sound judgment, discretion, and impartiality to every case. The role handles highly sensitive and confidential information and requires the ability to navigate complex, emotionally charged, and high-stakes situations while treating all parties fairly, respectfully, and consistently. The position is part time, hybrid, and requires regular travel among Viability programs and office sites. The schedule is Monday through Friday between 8:00 a.m. and 4:30 p.m.

Requirements

Bachelor’s degree in Human Resources, Employment Law, Organizational Behavior, or a related field; equivalent relevant experience may be considered.
At least four years of experience conducting internal workplace investigations, employee relations, HR compliance, or a comparable role involving workplace complaint resolution.
Working knowledge of Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable federal and state employment laws and regulations.
High personal integrity and ethics, with the ability to maintain strict confidentiality and exercise impartiality and sound judgment under pressure.
Excellent interviewing, active listening, and interpersonal skills, including the ability to establish trust while maintaining appropriate professional boundaries.
Strong analytical skills and the ability to evaluate complex, incomplete, or conflicting information and synthesize it into clear, objective, and defensible findings.
Exceptional written communication skills, including experience preparing investigation reports, findings memoranda, or other documentation suitable for executive or legal review.
Sound judgment, professionalism, and composure when managing sensitive, emotionally charged, or high-stakes workplace matters.
Ability to manage multiple investigations and competing priorities while maintaining thoroughness, accuracy, timeliness, and confidentiality.

Nice To Haves

SHRM-SCP, SPHR, or comparable senior-level HR certification.
Certificate or specialized training in workplace investigations, such as a credential or program offered by the Association of Workplace Investigators (AWI).
Experience conducting workplace investigations or employee relations work in a human services, healthcare, nonprofit, or similarly mission-driven organization.
Experience working directly with executive leadership and/or outside employment counsel on sensitive workplace matters.

Responsibilities

Serve as the primary intake point for workplace complaints, including allegations of harassment, discrimination, retaliation, hostile work environment, and Code of Conduct concerns.
Promptly document, acknowledge, assess, and appropriately triage workplace complaints.
Plan and conduct thorough, timely, and impartial workplace investigations.
Identify relevant witnesses, gather and preserve documentary and other evidence, conduct structured interviews, and evaluate conflicting information.
Apply a preponderance of the evidence standard, where appropriate, to reach objective, well-supported, and defensible findings.
Maintain strict confidentiality.

Benefits

Health, dental, and vision insurance plans for eligible full-time staff.
Dependent care flexible spending account for eligible full-time staff.
Flexible spending and health savings accounts for eligible full-time staff.
Pet-plan discount program offered through Fetch.
Company-paid long-term disability insurance for eligible full-time staff.
Company-paid short-term disability insurance for eligible full-time staff; New York and Oklahoma employees only.
Company-paid life and AD&D insurance for eligible full-time staff.
Employer-matched 403(b) contributions starting on the first day of employment.
Tuition reimbursement for eligible staff.
Generous paid time off.
11 paid holidays a year.
Access to training and professional development resources through an online learning platform.
Referral incentive bonus for successful hires.
Employee Assistance Program providing confidential assistance for life challenges.
Work-life balance.