Workplace Operations Manager

Cloudflare • San Francisco, CA

3d • Onsite

About The Position

Cloudflare’s Places Team is seeking an experienced Workplace Operations Manager to lead the day-to-day operations of its Austin hub. The role focuses on creating a welcoming, functional workplace that reflects Cloudflare’s culture and supports hybrid work. The manager gathers employee and guest feedback, contributes to future workplace buildouts, and partners with global counterparts and cross-functional teams including IT, Legal, Physical Security, and EBC. This position reports to the Regional Manager, Workplace Operations and is onsite in the Austin office five days per week, Monday through Friday.

The manager oversees onsite workplace operations, including front desk services, guest and employee reception, mail, supplies, swag, deliveries, and space readiness. The role also supports workplace programs, events, employee engagement, safety and compliance, vendor relationships, budgets, and workplace planning as the hub grows. The position includes coordination with the Regional Places Team and holiday coverage to help ensure consistent operations across regions.

Requirements

• At least 5 years of experience leading workplace operations teams.
• At least 3 years of people management experience.
• Experience collaborating cross-functionally with teams such as IT, Security, and People Operations.
• Strong budget management skills and ability to make thoughtful, cost-effective decisions.
• Clear, confident communication across organizational levels and time zones.
• Ability to use Google Workspace.
• Strong organizational skills, attention to detail, and proactive approach.
• Ability to manage vendors, projects, and competing priorities.
• Ability to thrive in a fast-moving environment, remain calm under pressure, and find creative solutions.
• People-first, service-minded approach and professional presence.
• Hospitality mindset and interest in creating inspiring, functional workplaces.
• Ability to work onsite in the office five days per week, Monday through Friday.

Nice To Haves

• Experience in a fast-paced, high-growth environment.

Responsibilities

• Ensure the Austin hub is functional, inspiring, and reflective of Cloudflare’s culture while supporting hybrid work.
• Serve as the first point of contact for employee workplace needs and resolve issues promptly and thoughtfully.
• Maintain clear and responsive communications with the local team through chat, email, and in-person interactions.
• Monitor and report workplace metrics, including space utilization, occupancy, and service ticket volume.
• Support local implementation of global workplace programs, including food, sustainability, and employee engagement initiatives.
• Plan and execute onsite events such as team onsites, in-person weeks, executive briefings, customer meetings, celebrations, and cultural moments, independently and with the Global Events & Experiences team.
• Partner with Security and Legal to maintain a safe and compliant workplace, including supporting emergency preparedness, safety drills, and incident response protocols.
• Help onboard new team members, support hiring needs for workplace roles, and participate in long-term workplace planning.
• Assist the Regional Places Team with tickets, email, inquiries, and holiday coverage.
• Manage day-to-day onsite operations, including front desk services, greeting guests and employees, mail handling, office supplies, swag, deliveries, and space readiness.
• Liaise with building management, building security, and external vendors such as cleaning crews, caterers, and property managers.
• Oversee vendor performance and contracts, lead RFPs when needed, and manage workplace budgets responsibly.
• Promote an inspiring, inclusive, and vibrant office culture through events, catering, team celebrations, and daily amenities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed