Regional Workplace Operations Manager

Airbnb•New York, NY

1d•$132,000 - $155,000•Onsite

About The Position

The Regional Workplace Operations Manager is responsible for creating an intentional, welcoming, and high-functioning office experience that helps employees, leaders, and guests feel connected, productive, and inspired. The role brings together workplace experience, hospitality, events, gathering, and culture, while ensuring offices meaningfully reflect Airbnb’s culture and values. This position is the primary steward of the employee and guest experience within the office. It oversees daily office operations, leads local gathering and engagement efforts, and coordinates embedded vendors and operational partners across hospitality, food, facilities, and events. The manager also provides oversight and mentorship to Office Managers in the region, supporting consistent standards and experiences across nearby offices. The role partners with cross-functional teams and local stakeholders, including Talent, IT, Security, Communications, Executive Support, local leaders, and Regional Gathering Programs. It supports events, offsites, leadership visits, and other high-visibility business moments through local coordination, hospitality leadership, vendor management, and on-site execution. The position is expected to be based full-time in Airbnb’s New York office, with flexibility for occasional evenings or weekends to support events and gatherings.

Requirements

6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or related fields.
Experience owning and executing programs, events, or operational experiences end-to-end.
Strong hospitality mindset and a passion for creating thoughtful, high-quality experiences.
Experience managing vendors, operational partners, or service delivery teams.
Strong stakeholder management and relationship-building skills across diverse teams and leadership levels.
Ability to operate autonomously, navigate ambiguity, and manage multiple priorities simultaneously.
Strong organizational and operational execution skills, with attention to detail.
Excellent written and verbal communication skills.
Ability to balance strategic thinking with hands-on execution.
Passion for Airbnb’s mission, culture, and values.

Nice To Haves

Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives.

Responsibilities

Maintain a visible, approachable, and responsive presence in the office community, creating a welcoming environment for employees and visitors.
Guide vendors and partners to operate as a cohesive hospitality team serving the office community.
Establish and maintain office operating standards for hospitality, communication, service delivery, and workplace experience.
Monitor office utilization, employee feedback, operational performance, and service quality, and identify opportunities for improvement.
Contribute local insights and best practices to the development of workplace standards across the broader portfolio.
Develop repeatable processes and playbooks to enable scalable, high-quality office experiences.
Oversee the daily office experience and ensure the space is operationally seamless and ready to support work, connection, and high-visibility moments.
Provide operational oversight and direction to on-site vendors and service partners, including food, facilities, events, and hospitality vendors.
Manage escalations and drive resolutions.
Partner with Security, IT, and other operational teams to ensure seamless day-to-day operations.
Act as the “Voice of the Office,” helping employees navigate the workplace experience and ensuring they feel connected, informed, and supported.
Monitor employee sentiment and proactively identify ways to improve office experience, communication, and engagement.
Prepare the office for high-visibility visits, events, and business moments.
Partner with Regional Gathering Programs to support offsites, leadership visits, and strategic gatherings.
Provide local stakeholder coordination, hospitality leadership, vendor management, and on-site execution support.
Support on-site execution of local events, offsites, and engagement activities, ensuring thoughtful hospitality and a strong attendee experience.
Adapt office experiences to local needs while maintaining consistency with Airbnb’s culture and values.
Build relationships with local leaders, executive admins, Airfinity groups, cross-functional partners, and other key stakeholders.
Connect teams and serve as a trusted partner to identify opportunities to strengthen office culture, engagement, and employee experience.
Partner with leaders to support meaningful moments of connection within the office and across teams.
Provide oversight and mentorship to Office Managers within the region.