Workplace Operations Manager

CHAOS Industries•Columbia, WA

7d•$100,000 - $130,000•Onsite

About The Position

CHAOS Industries is seeking an organized, resourceful, and proactive Workplace Operations Manager to own the employee experience at its Washington, D.C. office. This hands-on role leads day-to-day workplace operations, vendor and service management, and programs that make the office a welcoming and reliable place to work. The manager will bring structure to a fast-moving environment, anticipate employee and team needs, and develop systems and standards that support workplace growth. The role balances long-term workplace planning with operational details, coordinating with internal teams and external partners to keep services reliable, spaces well run, and stakeholders aligned. The manager will also lead initiatives to improve workplace operations, such as launching service programs, strengthening vendor processes, and improving information and documentation management. The position supports a growing organization with offices in multiple countries. CHAOS Industries was founded in 2022 and develops a multi-product defense portfolio powered by Coherent Distributed Networks (CDN™). It is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, and London.

Requirements

5–7 years of experience in workplace, office management, facilities, operations, or a related field.
Experience managing vendors and service contracts and owning a budget.
Exceptional organizational skills and attention to detail.
Strong project management instincts and the ability to juggle multiple priorities simultaneously.
Hands-on, no-task-too-small attitude, with the strategic judgment to determine which problems need a system and which simply need doing.
Ability to work independently, identify what needs to be done, and move work forward without extensive direction.
Service-oriented, hospitality mindset and genuine interest in the employee experience.
Comfort building structure in ambiguous, fast-paced environments.
Excellent written and verbal communication skills across technical and non-technical teams.
Comfort learning and administering new operational tools and systems.
Curiosity, resourcefulness, and proactivity, including an interest in figuring things out and improving how work is done.

Responsibilities

Own day-to-day operations across the D.C. building portfolio and serve as the primary point of contact for employees, building management, and landlords.
Manage workplace services, including snack and beverage programs, office supplies, lunch services, mail and deliveries, and other on-site amenities.
Source, onboard, and manage workplace vendors, including contracts, pricing, service levels, invoicing, and performance reviews.
Plan and run D.C. events and experiences, including team gatherings, all-hands meetings, leadership visits, and seasonal programming.
Manage the D.C. workplace budget by tracking spending, forecasting needs, and identifying savings without sacrificing quality.
Partner with Facilities on maintenance, repairs, space moves, and building issues, ensuring requests are resolved quickly.
Support D.C. office expansions, renovations, and relocations, owning defined portions from planning through occupancy.
Coordinate closely with IT, Security, Finance, People, Legal, and business leaders.
Maintain accurate records for leases, floor plans, workplace standards, vendors, and operational documentation.
Develop standardized documentation, workflows, and repeatable processes for workplace operations.
Gather employee feedback and use it to improve services, spaces, and programs.
Help create scalable workplace practices for a growing global organization.