Regional Workplace Manager

JLL•San Francisco, CA

1d•$110,000 - $130,000•Onsite

About The Position

JLL is hiring a Regional Workplace Manager to lead workplace experience and facilities management for a client account in its Technology Vertical. The client is a global software company that builds enterprise collaboration, issue-tracking, and productivity tools. The role is based on-site in San Francisco’s Financial District and includes occasional travel to other client sites in California, Washington, Utah, and New York. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position reports to the Global Performance and Operations Lead. The manager partners with JLL account leadership and the client’s Workplace Experience team to deliver exceptional workplace experiences at U.S. sites. The role is accountable for anticipating client needs, meeting or exceeding contractual performance indicators and deliverables, and developing financial plans that support revenue and profitability. It leads Facilities and Soft Services teams, promotes engagement and continuous improvement, and ensures operational excellence, compliance, cost savings, energy reduction, and service improvement. The position also oversees regional workplace and facilities operations, client relationships, financial performance, risk and compliance, and team development. It develops strategic operating plans aligned with client business and real estate objectives, manages budgets and expenses, identifies opportunities to improve and grow services, and ensures consistent delivery across facilities, concierge, events, and service-provider functions. The expected annual base salary is $110,000–$130,000. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

Bachelor’s degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or a related field; equivalent professional experience with advanced knowledge of workplace experience and facilities management best practices may also be considered.
At least 10 years of progressive experience in facility and operations leadership, including responsibility for leading high-performing teams in a service-oriented environment.
Experience using a proactive, transparent “no surprises” communication approach that keeps stakeholders informed and engaged.
Working knowledge of commercial real estate fundamentals, project management methodologies, and real estate finance principles.
Proven ability to develop and execute strategic operating plans, establish rigorous performance standards, and drive measurable business outcomes.
Demonstrated client relationship management skills, including managing relationships upward and downward in complex organizational structures.
Strong analytical, problem-solving, and crisis-management capabilities, including assessing situations, gathering relevant data, and developing solutions under pressure.
Technical proficiency in standard computer applications and G-Suite tools.
Authorization to work in the United States without visa sponsorship.
Ability to work on-site Monday through Friday, 8:00 a.m. to 5:00 p.m., and travel occasionally to client sites in California, Washington, Utah, and New York.

Nice To Haves

Recognized thought leader in facilities management or workplace experience, with a history of influencing best practices.
Exceptional team-building skills and demonstrated ability to motivate, develop, and challenge team members.
Advanced time-management and delegation skills, including experience managing competing priorities in fast-paced, matrixed environments.
Polished, credible communication skills, including preparing concise, high-impact updates for senior executive audiences.
Excellent interpersonal skills and a proven ability to build trusted relationships across diverse stakeholder groups.

Responsibilities

Partner with JLL account and leadership teams to develop an integrated facilities management strategic operating plan aligned with the client’s real estate and business objectives.
Lead and develop high-performing Facilities and Soft Services teams, fostering engagement, continuous improvement, innovation, and efficient service delivery.
Manage regional workplace experience and facilities activities at JLL-managed properties, ensuring contract compliance and achievement of performance specifications.
Oversee regional continuous-improvement initiatives and support account and departmental strategic planning.
Manage communication across regions and with client contacts, including service outages and scope-of-work gaps; conduct root-cause analysis to prevent repeat service failures.
Prepare and manage annual operating financial plans, control expenses and capital spending within approved budgets, and communicate forecasted or unforeseen expenditures.
Manage the client relationship and workplace experience expectations; drive annual plans that exceed client expectations and identify opportunities to expand JLL services.
Lead facilities teams in meeting building and site standards, and coordinate consistent service delivery with Concierge and Events teams.
Conduct workplace inspections and ensure work items are appropriately instructed through the JIRA service desk.
Recommend workplace asset replacement and refurbishment in coordination with the client Workplace Experience Projects Lead.
Manage complaints related to service-provider functions, including cleaning, food and beverage, waste management, and front-of-house services.
Ensure compliance with applicable occupational health and safety, environmental, and risk-management policies and procedures.
Manage portfolio financial performance, growth, profitability, and retention of current business lines; identify opportunities to expand services across products or geographies.
Maintain accounts receivable below 60 days payable and compile financial commitment data for the client’s annual property budget process.
Review operating expenses, implement appropriate cost savings, prepare recommendation papers, and obtain client approvals for expenses within delegated authority.
Share knowledge of JLL service lines and applicable practices or innovations with the client and within the organization.
Manage direct reports, staff development, succession and growth plans, compensation planning involvement, and actionable career development plans.
Advance the firm’s diversity and inclusion priorities through hiring, rotation, and promotion decisions.