Regional Workplace Experience Manager

JLL • New York, NY

21h • Onsite

About The Position

The Regional Workplace Experience Manager leads delivery of the client’s workplace experience across an assigned geography and manages Community Managers, Ambassadors, and other Experience staff. As the primary experience leader for the region, this role is accountable for team performance, program quality, and client satisfaction. The manager establishes consistent experience standards across sites and builds relationships with regional real estate and people stakeholders.

The role owns regional workplace experience and programming strategy, guiding site teams on programming calendars, community events, employee engagement, and space activation. Programs should be purposeful, locally relevant, operationally executable, and aligned with workplace, facilities, and business priorities. The manager evaluates effectiveness using employee feedback, attendance and engagement data, workplace trends, and site observations, and adapts programming to local needs while maintaining consistency with the overall Block workplace experience.

The manager partners with Facilities, Security, vendors, building management, and other cross-functional stakeholders to coordinate programming and support workplace projects, including openings, relocations, renovations, and consolidations. The role also manages regional resources and budget in partnership with the Global Workplace Experience Lead, coaches and develops the team, supports hiring and onboarding, and identifies and escalates operational issues and employee feedback trends.

Requirements

• At least 7 years of experience in workplace experience, hospitality, or community management.
• At least 3 years of experience in a people leadership role.
• Experience partnering cross-functionally with Facilities, Real Estate, Security, Events, Communications, and other workplace functions to coordinate programming with operational and project activity.
• Experience developing, improving, and scaling workplace experience or employee engagement programming across multiple locations.
• Ability to translate employee needs, workplace data, and business priorities into meaningful in-office experiences.
• Experience managing multi-site teams across a region.
• Strong client management and stakeholder communication skills.
• Proficiency in experience management platforms and reporting tools.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Background in event programming, community building, or hospitality environments.
• Bachelor’s degree.

Responsibilities

• Lead the regional Experience team, including Senior Community Managers, Community Managers, and Ambassadors.
• Ensure consistent delivery of JLL’s experience standards across all sites in the region.
• Build and maintain strong relationships with the client’s regional real estate and people stakeholders.
• Own regional workplace experience and programming strategy, guiding site teams on calendars, community events, employee engagement activations, and space activation.
• Monitor team performance, provide coaching, and promote a culture of hospitality and service excellence.
• Manage the regional budget and resource deployment in partnership with the Global Workplace Experience Lead.
• Support hiring, onboarding, and training of new team members in the region.
• Identify and escalate operational issues, physical environment concerns, and trends in employee feedback.
• Partner with Senior and Regional Facilities Managers to align programming with facilities projects, site operations, construction activity, office changes, and business priorities.
• Develop and evolve regional programming strategies to improve employee experience and engagement and create meaningful reasons for employees to connect in the office.
• Use employee feedback, attendance and engagement data, workplace trends, and site observations to assess program effectiveness and recommend improvements.
• Coordinate with Facilities, Security, vendors, building management, and other partners to ensure programming can be executed operationally.
• Adapt programming by site according to office population, utilization, employee needs, local culture, and business priorities while maintaining consistency with the overall Block workplace experience.
• Partner with Facilities on openings, relocations, renovations, consolidations, and other workplace projects to develop programming and change-support strategies.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed