Regional Workplace Experience Manager

JLL•New York, NY

2d•$150,000 - $170,000•Onsite

About The Position

The Regional Workplace Experience Manager leads the on-the-ground delivery of the client’s workplace experience across an assigned geography and manages a team of Community Managers, Ambassadors, and other Experience staff. As the primary experience leader for the region, the role is accountable for team performance, program quality, and client satisfaction. The manager sets direction for regional workplace experience and programming, adapts programming to local site needs while maintaining consistency with the overall workplace experience, and partners with Facilities and other functions to coordinate programming with site operations and workplace projects. The position is on-site in New York, NY. Expected compensation is $150,000–$170,000 per year. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

7+ years of experience in workplace experience, hospitality, or community management.
At least 3 years of experience in a people leadership role.
Experience partnering cross-functionally with Facilities, Real Estate, Security, Events, Communications, and other workplace functions to coordinate programming with operational and project activity.
Experience developing, improving, and scaling workplace experience or employee engagement programming across multiple locations.
Ability to translate employee needs, workplace data, and business priorities into meaningful in-office experiences.
Experience managing multi-site teams across a region.
Strong client management and stakeholder communication skills.
Proficiency in experience management platforms and reporting tools.
Candidates must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Background in event programming, community building, or hospitality environments.
Bachelor’s degree preferred.

Responsibilities

Lead the regional Experience team, including Senior Community Managers, Community Managers, and Ambassadors.
Ensure consistent delivery of JLL’s experience standards across all sites in the region.
Build and maintain strong relationships with the client’s regional real estate and people stakeholders.
Own the regional workplace experience and programming strategy, directing site teams on programming calendars, community events, employee engagement activations, and space activation.
Ensure programs are purposeful, locally relevant, and aligned with broader workplace and facilities priorities.
Monitor team performance, provide coaching, and promote a culture of hospitality and service excellence.
Manage the regional budget and resource deployment in partnership with the Global Workplace Experience Lead.
Support hiring, onboarding, and training of new team members in the region.
Identify and escalate operational issues, physical environment concerns, and employee feedback trends.
Partner with Senior and Regional Facilities Managers to align workplace programming with facilities projects, site operations, construction activity, office changes, and business priorities.
Develop and evolve regional workplace programming strategies to uplift employee experience, increase engagement, and create meaningful reasons for employees to connect in the office.
Use employee feedback, attendance and engagement data, workplace trends, and site observations to evaluate program effectiveness and recommend enhancements.
Ensure programming is operationally executable by coordinating with Facilities, Security, vendors, building management, and other cross-functional partners.
Adapt programming by site based on office population, utilization, employee needs, local culture, and business priorities while maintaining consistency with the overall Block workplace experience.
Partner with Facilities during office openings, relocations, renovations, consolidations, and other workplace projects to develop programming and change-support strategies that help employees transition into the space.