Regional Workplace Experience Manager

JLL • San Francisco, CA

2d • $150,000 - $170,000 • Onsite

About The Position

The Regional Workplace Experience Manager leads the on-the-ground delivery of the client’s workplace experience across an assigned geography, managing Community Managers, Ambassadors, and other Experience staff. The role serves as the primary experience leader for the region and is accountable for team performance, program quality, and client satisfaction.

The manager leads regional workplace experience and programming strategy, ensuring consistent delivery of JLL experience standards while adapting programs to each site’s population, utilization, employee needs, local culture, and business priorities. The position partners with client stakeholders and cross-functional teams to align workplace programming with facilities operations, projects, and broader business priorities, and uses feedback, engagement data, workplace trends, and site observations to improve programs.

This is an on-site position in San Francisco, California. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship. Expected compensation is $150,000–$170,000 per year, with final compensation determined by factors including qualifications, location, market conditions, and internal considerations.

Requirements

• At least 7 years of experience in workplace experience, hospitality, or community management.
• At least 3 years of experience in a people leadership role.
• Experience partnering cross-functionally with Facilities, Real Estate, Security, Events, Communications, and other workplace functions to coordinate programming with operational and project activity.
• Experience developing, improving, and scaling workplace experience or employee engagement programming across multiple locations.
• Ability to translate employee needs, workplace data, and business priorities into meaningful in-office experiences.
• Experience managing multi-site teams across a region.
• Strong client management and stakeholder communication skills.
• Proficiency in experience management platforms and reporting tools.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Background in event programming, community building, or hospitality environments.
• Bachelor’s degree preferred.

Responsibilities

• Lead the regional Experience team, including Senior Community Managers, Community Managers, and Ambassadors.
• Ensure consistent delivery of JLL’s experience standards across all regional sites.
• Build and maintain relationships with the client’s regional real estate and people stakeholders.
• Own regional workplace experience and programming strategy, guiding site teams on programming calendars, community events, employee engagement activations, and space activation.
• Ensure programs are purposeful, locally relevant, and aligned with broader workplace and facilities priorities.
• Monitor team performance, provide coaching, and promote a culture of hospitality and service excellence.
• Manage regional budgets and resource deployment in partnership with the Global Workplace Experience Lead.
• Support hiring, onboarding, and training of regional team members.
• Identify and escalate operational issues, physical-environment concerns, and employee-feedback trends.
• Partner with Senior and Regional Facilities Managers to coordinate workplace programming with facilities projects, site operations, construction activity, office changes, and business priorities.
• Develop and evolve regional programming strategies to improve employee experience, increase engagement, and create meaningful reasons for employees to connect in the office.
• Use employee feedback, attendance and engagement data, workplace trends, and site observations to evaluate program effectiveness and recommend improvements.
• Coordinate with Facilities, Security, vendors, building management, and other cross-functional partners to ensure programming can be operationally executed.
• Adapt programming by site while maintaining consistency with the overall Block workplace experience.
• Partner with Facilities on office openings, relocations, renovations, consolidations, and other workplace projects to develop programming and change-support strategies that help employees transition successfully.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed