Workplace Operations Manager

Plaid•San Francisco, CA

2d•$114,000 - $138,000

About The Position

The Workplace Operations Manager keeps Plaid’s San Francisco and Seattle offices operating day to day and creates spaces and experiences that support employees’ collaboration, productivity, and connection to Plaid’s culture. The role oversees office operations, maintenance, workplace programs, vendors, visitors, health and safety, emergency preparedness, and access control. It also manages workplace budgets and contracts and reports on office costs and usage to support data-informed decisions. The manager partners with Security, IT, Legal, and People teams to ensure the offices comply with company policies and local regulations. The role manages and develops a team of three across San Francisco and Seattle.

Requirements

5–7 years of facility operations experience.
2–3 years of people management experience.
High expertise in workplace operations and employee experience.
Ability to work in a fast-changing environment, juggle competing priorities, and regularly weigh priorities.
Strong communication and customer service skills.

Responsibilities

Oversee day-to-day operations and office-related projects in the San Francisco and Seattle offices, ensuring the offices are clean, organized, and operate smoothly.
Lead office programming for Food & Beverage, Office Health & Safety, Janitorial, Adds, Moves & Changes, Guest Services, and Employee Experience.
Manage three direct reports across San Francisco (two) and Seattle (one).
Manage workplace vendors and source and onboard new vendors as needed.
Partner with Security, IT, Legal, and People teams on health, safety, emergency preparedness, and access control.
Maintain records that auditors and regulators may request.
Lead and develop three Workplace Operations team members by setting clear goals and providing consistent feedback.
Manage office budgets and contracts and report on office costs and usage.