Workplace Operations Manager

Cloudflare•Austin, TX

3d•Onsite

About The Position

Cloudflare is seeking an experienced Workplace Operations Manager to lead day-to-day operations at its Austin hub. The role focuses on creating a welcoming, functional workplace that reflects Cloudflare’s culture and supports hybrid work. The manager gathers employee and guest feedback, helps shape the hub’s evolution and future buildouts, and collaborates with global counterparts and cross-functional teams including IT, Legal, Physical Security, and EBC. The position combines workplace experience, onsite operations, events, vendor and budget management, safety and compliance, and support for global workplace programs. The manager is expected to solve problems quickly, communicate effectively across channels, deliver excellent service, and help create an inspiring and inclusive office environment. The role is onsite in the office five days per week, Monday through Friday, and reports to the Regional Manager, Workplace Operations.

Requirements

5+ years of experience leading workplace operations teams, ideally in a fast-paced, high-growth environment.
3+ years of people management experience.
People-first, service-minded approach and a friendly, professional presence.
Ability to manage vendors, projects, and competing priorities while attending to details.
Strong budget management skills and ability to make thoughtful, cost-effective decisions.
Clear and confident communication across levels and time zones using Google Workspace.
Highly organized, detail-oriented, and proactive approach.
Ability to thrive in a fast-moving environment, remain calm under pressure, and find creative solutions.
Experience collaborating cross-functionally with teams such as IT, Security, and People Operations.
Hospitality mindset and interest in creating inspiring, functional workplaces.
Ability to work onsite in the office five days a week, Monday through Friday.

Responsibilities

Ensure the Austin hub is functional, inspiring, reflective of Cloudflare’s culture, and supportive of hybrid work; serve as the first point of contact for employee workplace needs and resolve issues promptly.
Maintain clear and responsive communication with the local team through chat, email, and in-person interactions.
Monitor and report workplace metrics, including space utilization, occupancy, and service ticket volume, to inform decisions and planning.
Support implementation of global workplace programs, including food programs, sustainability initiatives, and employee engagement efforts.
Plan and execute onsite events such as team onsites, in-person weeks, executive briefings, customer meetings, and cultural gatherings, independently and with the Global Events & Experiences team.
Partner with Security and Legal to maintain a safe and compliant workplace and support emergency preparedness, safety drills, and incident response protocols.
Help onboard new team members, support hiring needs for workplace roles, and participate in long-term workplace planning as the hub grows.
Assist the Regional Places Team with administrative tasks, ticket responses, email and inquiry management, and holiday coverage.
Manage day-to-day onsite operations, including front desk services, greeting guests and employees, mail handling, office supplies, swag, deliveries, and space readiness.
Liaise with building management, building security, and external vendors; oversee vendor performance and contracts, lead RFPs when needed, and manage workplace budgets responsibly.
Champion an inspiring, inclusive, and vibrant office culture by organizing events, celebrations, catering, and daily amenities.