Workplace Operations Manager

Plaid•San Francisco, CA

About The Position

Plaid’s Workplace Operations team creates office spaces, environments, and experiences that support collaboration, innovation, productivity, and connection to the company’s culture. The Workplace Operations Manager oversees the day-to-day operations of Plaid’s San Francisco and Seattle offices, ensuring the spaces work well for employees who use them regularly or occasionally. The role manages office layouts and maintenance, vendors and building management, workplace programs, visitor services, and health, safety, and emergency readiness. It also oversees office budgets and related contracts, and reports on office costs and utilization to support data-informed decisions. The manager partners with Security, IT, Legal, and People teams to maintain compliance with company policies and local regulations, and manages and develops a team of three across the two offices.

Requirements

5–7 years of facility operations experience.
2–3 years of people management experience.
High expertise in workplace operations and employee experience.
Ability to work effectively in a fast-changing environment, juggle competing priorities, and regularly weigh priorities.
Strong communication and customer service skills.

Responsibilities

Oversee day-to-day operations and office-related projects in the San Francisco and Seattle offices.
Ensure the offices are clean, organized, and operating smoothly to provide a positive employee experience.
Lead office programs for Food & Beverage, Office Health & Safety, Janitorial, Adds, Moves & Changes, Guest Services, and Employee Experience.
Manage three direct reports across San Francisco (two) and Seattle (one).
Manage workplace vendors and source and onboard new vendors as needed.
Partner with Security, IT, Legal, and People teams on health, safety, emergency preparedness, and access control.
Keep records up to date for auditors and regulators.
Lead and develop three Workplace Operations team members by setting clear goals and providing consistent feedback.
Manage office budgets and contracts, and report on office costs and space utilization.