Workplace Experience Supervisor

SPS•Minneapolis, MN

16h•Onsite

About The Position

The Workplace Experience Supervisor leads a team of four Concierge Associates in delivering an elevated workplace experience across a corporate office. The role oversees concierge services, workplace presentation, event execution, and facilities coordination, and serves as a primary contact for employees, executives, clients, and vendors. The supervisor is responsible for maintaining high service standards, supporting a welcoming and well-run office, and contributing to employee experience and the company’s brand reputation. The position includes supervising and scheduling the concierge team; overseeing front-of-house operations and VIP visits; planning and executing corporate events and meetings; maintaining conference-room readiness and coordinating AV needs with IT; arranging catering and overseeing pantry operations; coordinating facilities requests with building management and vendors; and managing supplies, operational metrics, and event logs.

Requirements

Strong customer service skills, a hospitality mindset, and executive-level presence.
Proven leadership capabilities and a passion for coaching and team development.
Exceptional organizational, event-planning, and multitasking skills in fast-paced settings.
High attention to detail and visual aesthetics, with proactive problem-solving skills.
Previous supervisory or team leadership experience.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Dependability, punctuality, and a high degree of professionalism.
Ability to move throughout reception, common areas, and conference centers during the workday.
Ability to assist with light event logistics, room setups, and inventory stocking.
Comfort working in a highly visible, guest-facing environment.

Nice To Haves

Bachelor’s degree, or equivalent professional experience.
3–5 years of experience in workplace experience, hospitality, concierge services, event management, or facilities coordination.
Experience with workplace ticketing or room reservation software.

Responsibilities

Supervise, coach, and schedule four Concierge Associates; establish service standards, manage daily operations, and serve as an escalation point for service needs.
Oversee daily concierge operations, support executive visits and VIP engagements, and identify ways to improve the employee experience.
Plan and execute corporate events, client functions, and internal activities; manage the master calendar and coordinate logistics including setup, catering, AV, and on-site support.
Oversee meeting-room readiness, room layout changes, and daily inspections; partner with IT on AV needs.
Coordinate catering orders, vendor logistics, and setups; oversee pantry operations and ensure break spaces are clean, stocked, and welcoming.
Conduct floor walks to uphold presentation and safety standards; coordinate with facilities, building management, and vendors to submit and resolve maintenance tickets.
Manage inventory and reordering for office supplies, pantry products, and event materials; track operational metrics and event logs.

Benefits

Career growth opportunities.
Learning and development.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; amounts may increase based on tenure and/or assigned account.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
Health care and dependent care flexible spending accounts (HCFSA and DCFSA) and a health savings account (HSA).
Commuter transit and parking pre-tax plans.
Supplemental life insurance and life insurance.
Accident insurance, critical illness insurance, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Short-term disability.
Education discounts.
401(k) with matching.
Entertainment discounts.