Workplace Experience Coordinator

FERRAGAMO USA•New York, NY

About The Position

The Workplace Experience Coordinator facilitates the flow of high-volume inbound and outbound packages, inter-office mail, and supplies in Ferragamo’s New York office. The position also coordinates general care and maintenance of the New York office throughout the day, in accordance with the Brand Image. Mailroom and shipping operations account for 40% of the role and include sorting and distributing mail; preparing domestic and international shipments; coordinating messenger deliveries and sample shipments; monitoring shipping costs and postage compliance; maintaining shipment logs and SOP documentation; and distributing company communications. Facilities and office operations account for 40% of the role. Duties include maintaining common areas such as conference rooms, the pantry, showrooms, and copy areas; restocking office and canteen supplies in New York and New Jersey; setting up and breaking down events and catering; coordinating building services with Cushman & Wakefield; troubleshooting minor repairs and facilities issues; serving as the New York/New Jersey facilities point of contact; and supporting Brand Image standards. Administrative, vendor, and reporting work accounts for 20% of the role. This includes processing vendor invoices, compiling sustainability data for 55 stores across 12 months of reporting, managing supply-ordering systems, reviewing cost-saving processes, coordinating email and documentation, and completing ad hoc reporting and special projects. Cellphones are not permitted in showrooms at any time. The position normally follows a reliable, five-day-a-week, full-time schedule and involves frequent movement and occasional lifting of 25–75 pounds.

Requirements

At least one year of mailroom or similar experience.
Excellent communication skills.
Strong attention to detail and excellent organizational skills.
Computer skills, including email and postal and shipping systems.
Flexibility and trustworthiness, and the ability to work in a fast-paced environment.
Professional demeanor and a team-oriented approach, with the ability to work independently.
No cellphone use in showrooms at any time.
Regular and reliable attendance on a normal five-day-a-week, full-time schedule.
Ability to meet the physical demands of the role, including frequent movement and occasional lifting of 25–75 pounds.

Responsibilities

Sort and distribute inbound and outbound mail.
Prepare domestic and international shipments using FedEx, UPS, and USPS.
Coordinate messenger deliveries and sample shipments.
Monitor shipping costs and postage compliance.
Maintain shipment logs and standard operating procedure documentation.
Distribute company communications.
Maintain common areas, including conference rooms, the pantry, showrooms, and copy areas.
Restock office and canteen supplies in New York and New Jersey.
Set up and break down events and catering.
Coordinate building services with Cushman & Wakefield.
Handle minor repairs and facilities troubleshooting.
Serve as the New York/New Jersey facilities point of contact.
Support Brand Image standards throughout the day.
Process vendor invoices.
Compile sustainability data for 55 stores across 12 months of reporting.
Manage supply-ordering systems.
Review cost-saving processes.
Coordinate email and documentation.
Complete ad hoc reporting and special projects.