Workplace Experience Coordinator
About The Position
The Workplace Experience Coordinator proactively maintains a pleasant, responsive workplace environment that meets the daily functional needs of an assigned site or zone and enhances the experience of guests and associates. This role is onsite full-time at the Mason, Ohio PulsePoint, with Monday–Friday hours of 7 a.m.–4 p.m. and some flexibility needed. The ideal candidate lives within commuting distance. The coordinator receives workplace requests and complaints, takes appropriate action, and relays requests to relevant corporate services and external vendors. The role also reserves facilities, coordinates event and meeting requirements, checks facilities for readiness and daily issues, monitors work-order completion, and recommends improvements based on observed needs and customer satisfaction feedback.
Requirements
- High school diploma or GED.
- At least five years of progressive customer service experience in the real estate, travel, or hospitality industries.
- Knowledge of Microsoft Office Suite and other tools.
- Strong problem-solving and communication skills.
- Ability to lead through service, collaboration, and empowerment; prioritize the needs of the team and associates; and build trust, accountability, and an inclusive environment.
Nice To Haves
- Advanced study.
- Experience interacting with and serving executives and/or VIPs.
- Experience planning meetings and events.
- Experience reviewing customer satisfaction and survey data.
- Hospitality experience.
Responsibilities
- Receive requests and complaints, take related actions, and relay requests to corporate services or external vendors as appropriate.
- Reserve facilities and work with event and meeting contacts and planners to assess facility needs and provide high-quality services.
- Coordinate with internal and external teams and vendors to execute campus events.
- Inspect facilities for event readiness and daily issues, identifying needed improvements.
- Monitor service work-order completion and follow the escalation process for unmet needs.
- Recommend facility and process improvements based on observed customer needs and guest and associate satisfaction surveys.
Benefits
- Merit increases
- Paid holidays
- Paid time off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental insurance
- Vision insurance
- Short- and long-term disability benefits
- 401(k) with matching
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
