Workplace Experience Coordinator

Elevance Health • Mason, OH

1d • Onsite

About The Position

The Workplace Experience Coordinator proactively maintains a pleasant and responsive workplace environment for an assigned site or zone, meeting daily functional needs and enhancing the experience of guests and associates. This is an onsite role based at the Mason, Ohio PulsePoint, with associates working from the posted location full-time. The schedule is Monday through Friday, 7 a.m. to 4 p.m., with some flexibility needed.

The coordinator receives workplace requests and complaints, routes needs to corporate service teams and vendors, and supports facility reservations, meetings, and campus events. The role also includes inspecting facilities for event readiness and daily issues, monitoring work orders and escalations, and recommending facility or process improvements based on observed needs and customer satisfaction feedback.

Requirements

• High school diploma or GED.
• At least five years of progressive customer service experience within the real estate, travel, or hospitality industries.
• Knowledge of Microsoft Office Suite and other tools.
• Strong problem-solving and communication skills.
• Demonstrated ability to lead through service, collaboration, and empowerment; prioritize team and associate needs; and build trust, accountability, and an inclusive environment.

Nice To Haves

• Advanced study.
• Prior experience interacting with and serving executives and/or VIPs.
• Previous experience planning meetings and events.
• Prior experience reviewing customer satisfaction and survey data.
• Hospitality experience.

Responsibilities

• Receive requests and complaints, take related action, and relay requests to corporate services or external vendors.
• Reserve facilities and work with event and meeting contacts and planners to assess facility needs and provide high-quality service.
• Coordinate with internal and external teams and vendors to execute campus events.
• Inspect facilities for event readiness and daily issues, and identify needed improvements.
• Monitor service work-order completion and follow escalation processes for unmet needs.
• Recommend facility and process improvements based on observed customer needs and guest and associate satisfaction surveys.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs, unless covered by a collective bargaining agreement
• Medical benefits
• Dental benefits
• Vision benefits
• Short- and long-term disability benefits
• 401(k) with matching
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED