Workplace Experience Supervisor

SPS North America•Minneapolis, MN

1d•$26 - $28

About The Position

The Workplace Experience Supervisor leads a team of four Concierge Associates to deliver an elevated workplace environment across a corporate office. The role is the operational lead for concierge services, workplace presentation, event execution, and facilities coordination, and serves as a key point of contact for employees, executives, clients, and vendors. The supervisor shapes employees’ and clients’ daily office experience by leading the front-of-house team, coordinating events, and maintaining facility standards. Working hours are typically Monday through Friday, 8:00 AM to 5:00 PM. The role involves a highly visible, guest-facing work environment and movement throughout reception, common areas, and conference centers, along with light event logistics, room setups, and inventory stocking. The expected pay range is $26–$28 USD. The final offer depends on skills, experience, location, and other job-related factors. This posting is for an existing vacancy.

Requirements

Strong customer service skills, a hospitality mindset, and executive-level presence.
Proven leadership capabilities and a passion for coaching and team development.
Exceptional organizational, event-planning, and multitasking skills in fast-paced settings.
High attention to detail and visual aesthetics, with proactive problem-solving ability.
Bachelor’s degree preferred, or equivalent professional experience.
3–5 years of experience in workplace experience, hospitality, concierge services, event management, or facilities coordination.
Previous supervisory or team leadership experience required.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Dependable, punctual, and highly professional.

Nice To Haves

Experience with workplace ticketing or room reservation software.

Responsibilities

Supervise, coach, and schedule four Concierge Associates; establish service standards, manage daily operations, and act as the escalation point for service needs.
Oversee daily concierge operations, support executive visits and VIP engagements, and identify ways to enhance employee experience.
Plan and execute corporate events, client functions, and internal activities; manage the master calendar and end-to-end logistics, including setup, catering, audiovisual needs, and on-site support.
Oversee meeting room readiness, room layout changes, and daily inspections; partner with IT on audiovisual needs.
Coordinate catering orders, vendor logistics, and setups; oversee pantry operations to keep break spaces clean, stocked, and welcoming.
Conduct floor walks to maintain presentation and safety standards; coordinate with facilities, building management, and vendors to submit and resolve maintenance tickets.
Manage inventory levels and reordering for office supplies, pantry products, and event materials; track operational metrics and event logs.

Benefits

Career growth opportunities and the chance to learn or use a variety of skills.
Learning and development opportunities.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of one hour per 30 hours worked. Amounts may increase based on tenure or assigned account.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
HCFSA, DCFSA, and HSA plans.
Commuter transit and parking pre-tax plans.
Supplemental life insurance and life insurance.
Accident insurance, critical illness coverage, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee Assistance Program (EAP).
Short-term disability.
Education discounts.
401(k) with matching.
Entertainment discounts.