Workplace Experience Specialist - NYC

Mercury•New York, NY

14h•$85,500 - $96,200•Onsite

About The Position

Mercury is hiring a Workplace Experience Specialist to own the day-to-day experience and operations of its New York City office. The role serves as the on-site cultural ambassador, keeping the office welcoming, organized, attractive, and aligned with Mercury’s design and culture. It also supports monthly office events, onsites and company events hosted in New York, and broader employee experience initiatives in partnership with the People team, IT, and Finance. The specialist manages office services and vendors, responds to workplace questions and requests, coordinates facilities needs, and operates within the office budget. The position is designed to be hands-on and in-office five days a week, 9:00 a.m. to 5:00 p.m., with two remote days per month. The listed base salary range for employees in New York City is $85,500–$96,200 USD; total rewards also include equity and benefits.

Requirements

2–3+ years of experience in office management.
NYC-based and able to work on-site in the office every day, Monday through Friday, 9:00 a.m. to 5:00 p.m.; the posting also states two remote days per month.
Genuine warmth with people and an instinct for anticipating needs.
Exceptional attention to detail and organization, with the ability to manage multiple concurrent tasks.
Sound judgment about what to resolve independently and what to escalate, and initiative to act without waiting to be asked.
Clear, friendly written communication across Slack, email, and signage.
Collaborative approach, with willingness to seek and act on feedback and contribute beyond core responsibilities.
Ability to perform hands-on office work, including moving boxes, resetting furniture, and being on one’s feet.
Ability to lift 25 pounds if needed.

Nice To Haves

A refined eye for design and appreciation for how a well-considered space affects people.
Curiosity about people and what makes a space feel special.

Responsibilities

Welcome employees, guests, candidates, and visiting teammates as the on-site presence and cultural ambassador for the NYC office.
Manage daily office operations, including lunch, kitchen, supply stocking, mail and deliveries, and visitor management; resolve requests or escalate them as needed.
Keep the office beautiful, organized, and aligned with Mercury’s aesthetic.
Listen to employee feedback and balance individual requests with team needs, available resources, and the overall workplace experience.
Plan and execute monthly office events that reflect Mercury’s culture and engage the local team.
Manage onsite vendor relationships, including cleaning, catering, snacks, plants, and building maintenance; track facilities and building requests through resolution within the office budget.
Set up desks, meeting rooms, and AV for new hires, guests, and visiting teams; manage basic office access and safety processes, including badges, visitor sign-in, and emergency procedures.
Support planning and execution of onsites and company events hosted in the NYC office, and broader employee experience initiatives such as All Hands, virtual events, merch production, and cultural programs.
Identify and lead improvements to office spaces, systems, and services as the team’s needs evolve.
Communicate office updates, event invitations, and reminders to the local team.