Senior Workplace Experience Specialist

Sprout Social•Chicago, IL

3d•$58,400 - $80,000•Onsite

About The Position

Sprout Social is hiring a Workplace Experience Specialist, Technology & Front of House to join its Workplace Experience team in the Chicago office. The role combines hospitality and hands-on technology support, serving as the first point of contact for the office and helping employees and visitors receive welcoming, timely assistance. The specialist staffs the front desk during core hours and operates a walk-up technology bar to resolve AV, hardware, and access issues in person. The role also keeps meeting and event spaces ready, administers badge access and visitor management, prepares equipment and workspaces for new hires, recovers equipment from departing employees, and maintains local hardware and loaner inventory. The specialist coordinates with onsite AV and facilities vendors and partners with IT on technical standards, escalations, and trends affecting office support. This position is onsite at the Chicago office five days per week.

Requirements

At least 2 years of experience in front-of-house, hospitality, or hands-on IT/AV support roles.
Hands-on experience troubleshooting AV and conferencing hardware, displays, and endpoint devices.
Ability to work onsite at the Chicago office five days per week.
Genuine warmth and professional presence in a front-desk environment, with the ability to stay calm and capable under pressure.
Ability to solve problems face-to-face and explain technical issues to non-technical people clearly and respectfully.

Nice To Haves

Experience with badge/access control administration or visitor management systems.
Basic networking literacy.
Experience supporting live events or streaming production.

Responsibilities

Serve as the first point of contact for the Chicago office, staffing the front desk during core hours, greeting employees and visitors, and handling deliveries and mail.
Operate a walk-up technology bar and resolve AV, hardware, and access issues in person.
Keep conference rooms, huddle spaces, and event technology ready and functioning, including setup and first-line troubleshooting.
Manage badge access provisioning and visitor management systems across office locations, including regular audits.
Prepare desks, badges, and equipment for new hires and recover equipment when employees exit.
Maintain local hardware inventory and a loaner pool, and coordinate with onsite AV and facilities vendors.
Partner with IT on technical standards and escalations, and report onsite trends that inform broader office support.
Conduct room readiness checks, inventory audits, and vendor coordination.
Support day-one readiness and identify patterns in walk-up support volume for IT.
Build connections across teams through networking and community building.

Benefits

Medical, dental, and vision insurance for the employee and eligible dependents.
Free access to Modern Health mental health support, including coaching, therapy sessions, and digital wellness resources, for the employee and dependents.
401(k) plan with a 50% company match on the first 6% of contributions.
Employer-paid life and disability insurance.
Flexible paid time off and company-wide Rest & Recharge days.
Up to 16 weeks of paid parental leave.
$1,000 annual Lifestyle Spending Account.
One-time $550 home-office setup stipend and $50 monthly internet stipend.
16 hours of paid volunteer time annually and a $100 annual charitable donation match.
Pre-tax commuter benefits.
Subsidized childcare and eldercare through Care.com.
Discounted pet insurance through Figo.
No-cost personalized financial wellness support through Your Money Line.
State-of-the-art office in Chicago’s Loop.